Senior Technology Process Analyst

Essential Duties And Responsibilities

• Partner with IT Operations teams to understand current processes, pain points, and demand drivers.
• Identify bottlenecks, inefficiencies, waste, manual work, rework, delays, and unnecessary handoffs.
• Use Lean Six Sigma, process engineering, or continuous improvement methods to assess opportunities.
• Determine whether a process should be redesigned, simplified, standardized, or automated.
• Evaluate whether process change, workflow improvement, system integration, AI-enabled automation, or other technology solutions are the right path.
• Help prioritize opportunities based on value, complexity, risk, scalability, and operational impact.
• Capture current-state and future-state workflows, requirements, process flows, decision points, and success measures.
• Support delivery teams by ensuring requirements are clear, processes are understood, and solutions are aligned to business outcomes.
• Avoid automating broken, inefficient, or poorly understood processes.

Education/Previous Experience

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or related field and more than five (5) years of relevant experience is preferred.
• Prior experience in the Financial Services sector is preferred.

Knowledge, Skills, And Abilities

• Experience with Lean Six Sigma, process engineering, business process improvement, operational excellence, or continuous improvement.
• Ability to analyze IT and business processes to identify inefficiencies, bottlenecks, waste, and improvement opportunities.
• Experience supporting IT Operations, infrastructure, enterprise technology, shared services, or similar operational teams.
• Strong understanding of automation concepts, workflow improvement, system integration, and emerging AI-enabled capabilities.
• Ability to assess opportunities for business value, operational readiness, risk, scalability, and measurable impact.
• Experience documenting current-state and future-state process flows, business requirements, functional requirements, and decision points.
• Ability to determine when the right answer is process redesign, standardization, workflow improvement, integration, automation, or no technology change.
• Strong analytical, problem-solving, and critical-thinking skills.
• Strong communication and stakeholder engagement skills across technical and non-technical teams.
• Understanding of SDLC, Agile, or enterprise technology delivery methodologies.
• Experience supporting delivery teams through requirements clarification, solution design, testing, implementation, and post-production feedback.
• Ability to manage multiple intake requests and priorities in a fast-paced enterprise environment.

Licenses/Certifications

• None required.

Workstyle

• Hybrid

Total Compensation

• The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits Package

• This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.

Behavioral Expectations

• Develop
• Collaborate
• Decide
• Deliver
• Improve

Company Culture

• Raymond James is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.