Senior Technology Business Systems Consultant

About This Role

Wells Fargo is seeking a Senior Technology Business Systems Consultant within Consumer, Small & Business Banking (CSBB). This role is responsible for reading and analyzing detailed design documents, proactively creating test scripts based on documents, testing and learning new technology, and rolling out the new technology.

In This Role, You Will

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems, specifically telephony systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams

Required Qualifications

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 4+ years of Call Center Telephony technology experience
• 4+ years of application and/or call routing development experience with Genesys, Nuance and/or Five9 products
• Call center/contact center technology experience preferred
• Experience navigating software development
• Knowledge of design documents
• Experience working on cloud projects
• Expertise with Microsoft Outlook, Word, and Excel
• Excellent written and verbal communications skills
• Detail-oriented with excellent organizational and time management skills

Job Expectations

• This position offers a hybrid work schedule.
• Must have the flexibility to work on evenings and weekends as needed.
• This position is not eligible for Visa sponsorship.

Posting Locations: 2222 W Rose Garden Ln - Phoenix, Arizona 85027; 1525 W W T Harris Blvd - Charlotte, North Carolina 28262; 4101 Wiseman Blvd Bldg 201 - San Antonio, Texas 78251

Salary range is determined by location of the job. May be considered for a discretionary bonus.

Posting End Date: 24 Aug 2026. Job posting may come down early due to volume of applicants.