Senior Technology Analyst - JO# 6583

About the Role

The Judicial Council of California (JCC) is seeking a Senior Technology Analyst to support the Information Technology (IT) office and ServiceNow platform team. This role involves serving as a ServiceNow Platform engineer, maintaining system configuration, administration, and monitoring, and acting as an operations consultant for business teams and stakeholders.

Responsibilities

• Provides ServiceNow platform support for JCC.
• Project Management in support of ServiceNow applications’ upgrades, module deployments, and on-going production support.
• Leads the deployment of new functionality, applications, and technologies by developing plans, coordinating with vendors, and setting project timelines and priorities.
• Creates ServiceNow program user guides and conducts training.
• Generates reports.

Qualifications

• Bachelor’s degree in computer science, information systems, or a related field, and five (5) years of experience maintaining complex infrastructure with extensive knowledge in assigned areas of expertise.
• Alternatively, one (1) year as a Technology Analyst with the Judicial Council of California or comparable experience in a California superior court or state-level government entity.

Desirable Qualifications

• ServiceNow Certification and ITIL hands-on experience.
• ServiceNow administrative experience.
• Minimum of 5+ years of ServiceNow architecture, design, implementation, and technical experience in complex environments.
• Basic understanding of scripting for customizations and integrations (JavaScript, AngularJS, HTML, CSS).
• Proficiency in IT Service Management (ITSM) processes and tools.
• Knowledge of Agile and SDLC principles.
• Experience with REST/SOAP APIs and Web Service Integrations.
• Ability to drive continuous improvements of ServiceNow implementation methodology and service offerings.
• Subject Matter Expert (SME) on the delivery of ServiceNow solutions.
• Expertise in collaboration, creation, deployment, and maintenance of technical best practices and standards.
• Ability to provide training and mentoring to other members of the ServiceNow delivery team.

Benefits

• Health/Dental/Vision benefits program.
• 14 paid holidays per calendar year.
• Choice of Annual Leave or Sick/Vacation Leave.
• 1 personal holiday per year.
• Up to $130 per month reimbursement for qualifying commuting costs.
• CalPERS Retirement Plan.
• 401(k) and 457 deferred compensation plans.
• Employee Assistance Program.
• Basic Life and AD&D Insurance.
• FlexElect Program.
• Long Term Disability Program (employee paid/optional).
• Group Legal Plan (employee paid/optional).

Pay

$7,941 - $11,912 per month (subject to a temporary 3% reduction, with additional 5 hours of paid personal leave per month through June 30, 2027).

Schedule

Hybrid work arrangement with at least two days per week in-person at the San Francisco or Sacramento office. Must reside within a 150-mile driving radius of the assigned office.