Senior Technology Analyst

About the Role

Enrollment Marketing and Operations seeks a technology and business process professional to support and optimize systems that advance the university’s enrollment objectives. This position serves as a key liaison between enrollment stakeholders and technical partners, translating business needs into effective system solutions that support recruitment, application processing, communications, and enrollment operations. The successful candidate combines strong analytical and technical aptitude with an understanding of higher education enrollment operations, helping ensure systems effectively support strategic enrollment goals, operational efficiency, and data-informed decision making.

Responsibilities

• Serves as a key liaison between enrollment stakeholders and technical partners, translating business needs into effective system solutions.
• Evaluates business processes.
• Gathers and documents requirements.
• Coordinates system enhancements.
• Conducts testing and validation activities.
• Supports implementation of new functionality across enrollment technologies including Slate CRM, PeopleSoft Campus Solutions, and reporting platforms.
• Provides expertise in system optimization, reporting, data stewardship, and process improvement.
• Works with enrollment leadership, information technology partners, and external vendors.
• Works with colleges, schools, and departments to understand and define IT business needs.
• Develops and recommends solutions.
• Plans implementation, integration, and maintenance of solutions into business process or system design.
• Manages and resolves complex and ambiguous issues.
• Works on both strategic and operational challenges requiring advanced knowledge and experience.
• Often takes on leadership roles in projects or initiatives.
• Works independently; seeks guidance for unusual situations.
• Collaborates with team members and external departments; may represent the team in meetings with internal and external stakeholders.
• Primarily desk‑based with extensive use of desktop computers; occasional travel for meetings and programs.

Requirements

• Bachelor’s degree in a related field
• 5 or more years of related professional experience (or equivalent education and experience)