Senior Technical Trainer, Data Centers

About the Role

As a CBRE Learning and Development Senior Analyst, you will partner with Data Center and Critical Environment business units to identify technical learning needs and deliver scalable, high-impact training solutions. This role is responsible for designing, developing, and deploying programs that prepare data center technicians and low-voltage professionals to safely and consistently perform work in live data center environments. This position sits within the Talent, Learning & Development function and supports CBRE’s operational excellence by ensuring technical staff are trained on industry standards, best practices, and hands-on cabling methodologies used in mission-critical facilities. This role can be located in either Westerville, OH or Indianapolis, IN.

Responsibilities

• Serve as a technical learning ambassador by modeling behaviors aligned with CBRE RISE values.
• Facilitate technical training programs and support onboarding for data center technicians, with a strong emphasis on low-voltage and structured cabling systems.
• Teach the following technical skills:
  • Low-voltage electrical fundamentals (copper and fiber)
  • Pulling, routing, dressing, securing, and labeling structured cabling
  • Patching, cross-connecting, splicing, and termination (CAT5e/6/6A, fiber)
  • Testing and certification using industry-standard test equipment
  • Data center pathways, racks, cabinets, and ladder tray systems
  • Safety practices for work in live data center environments
• Conduct training assessments to evaluate technical skills and provide remediation and coaching.
• Develop training reports.
• Partner with subject-matter experts (SMEs), field leadership, and operations teams to validate technical accuracy and relevance of training materials.
• Develop learning assets including instructor-led content, job aids, simulations, assessments, SOPs, and digital modules.
• Translate field-level processes into clear, repeatable, technician-friendly training content.
• Ensure training content aligns with industry standards and best practices (e.g., TIA/EIA, BICSI methodology, client requirements).
• Create evaluations and measurement tools to assess technician readiness, skill progression, and training effectiveness.
• Audit and evaluate learning programs to ensure consistent delivery, compliance, and quality across regions.
• Review training metrics, technician feedback, and performance outcomes to continuously improve content and delivery methods.
• Recommend and implement improved training strategies and delivery models to optimize knowledge transfer from classroom to job site.
• Support cross-functional initiatives by explaining complex technical concepts in clear, actionable terms.
• Impact both individual learner performance and broader team capability through standardized, repeatable training frameworks.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience.
• 5-8 years of hands-on experience with low-voltage electrical and structured cabling work, including:
  • Cable pulling and routing
  • Termination, splicing, and patching
  • Testing and troubleshooting copper and/or fiber cabling
• Direct experience working in data center or mission-critical environments strongly preferred.
• Continuous work authorization in the United States without the need for visa sponsorship now or in the future.

Skills

• Working knowledge of data center infrastructure, pathways, racks, and cabling standards.
• Ability to analyze technical workflows and translate them into structured learning solutions.
• Strong organizational and instructional design skills with attention to detail.
• Advanced proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Familiarity with ADDIE methodology and learning management systems.
• Intermediate experience with Cornerstone OnDemand (CSOD) preferred.
• Experience with Adobe tools, Captivate, and PeopleSoft is a plus.
• Strong math and analytical skills for reporting, metrics, and learning evaluations.

Pay

The minimum salary for the Senior Technical Trainer position is $100,000/year and the maximum salary is $105,000/year. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience.

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance