Senior Technical Support Specialist

About the role

Take ownership of the toughest IT challenges in a fast-paced, multi-company environment where your technical expertise can make a real difference. As the senior escalation point, you'll go beyond fixing tickets—you'll eliminate recurring problems, strengthen systems, and help elevate the technical capabilities of the entire support organization.

What You'll Be Doing

• Serve as the final escalation point for complex technical issues
• Perform root cause analysis and implement permanent fixes
• Troubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issues
• Support Windows Autopilot and imaging/deployment initiatives
• Implement approved configurations, remediation, and automation using PowerShell
• Lead or contribute to major incident resolution
• Create technical documentation and mentor Systems Technicians

What You'll Need to be Considered

• Hands-on Windows Autopilot and imaging/deployment experience
• Experience with PXE-based network imaging is a plus
• Strong Microsoft 365 and Intune administration experience
• Ability to troubleshoot across endpoint, identity, network, and cloud layers
• Experience supporting multiple companies or business entities
• Strong root cause analysis and permanent-fix mindset

Benefits & Extras

• Be the technical backbone for complex Windows and Microsoft environments
• Own problems from initial escalation through permanent resolution
• Make a measurable impact by eliminating recurring IT issues
• Work across five distinct business entities in a diverse IT environment
• Lead technical response during major incidents and complex escalations
• Mentor other technicians and raise the overall technical bar

Pay

$60,000 - $70,000, depending on experience