Senior Technical Support Specialist

About the role

We are seeking a Senior Technical Support Specialist to join our Customer Success – Support team. This role will provide exceptional technical support to our customers, using AI tools where appropriate to enhance the support experience.

Responsibilities

• Provide high-quality technical support to customers via phone, email, and chat
• Diagnose and resolve complex technical issues
• Document and escalate issues as necessary
• Collaborate with cross-functional teams to ensure customer satisfaction
• Use AI tools to improve support efficiency and effectiveness

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 5 years of experience in technical support or a similar role
• Proven ability to troubleshoot and resolve complex technical issues
• Strong communication skills, both written and verbal
• Experience working with AI tools and technologies

Qualifications

• Excellent problem-solving and analytical skills
• Ability to work independently and manage multiple tasks simultaneously
• Strong attention to detail
• Passionate about providing excellent customer service

Skills

• Technical proficiency in relevant software and hardware
• Experience with customer relationship management systems
• Knowledge of industry best practices in technical support

Benefits

• Flexible remote work schedule
• Competitive salary commensurate with experience
• Health insurance coverage
• Professional development opportunities

Pay

• $80,000 - $100,000 annually

Schedule

• Flexible remote work schedule