Senior Technical Support Manager

Responsibilities

• As a member of the Golf Technology team, responsible for the growth, support, and evolution of the PGA TOUR’s ShotLink production.
• Responsible for maximizing ShotLink system uptime.
• Responsible for scripting and configuring monitoring of the ShotLink systems.
• Responsible for ShotLink Dashboards.
• Provide second level support to GTE Technicians for network connectivity, system and application problems.
• Actively monitor Help Desk tickets to communicate and resolve problems to affected parties.
• Responsible for installing, configuring, and troubleshooting ShotLink applications.
• Manage and deploy standardized platforms.
• Properly follow operational procedures and make recommendations for process improvement.
• Manage all data circuits.
• Act as point of interface with third parties.
• On call responsibilities for ShotLink system.
• Effectively manage staff gaining their trust and taking active steps to further their development.
• Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives.
• Manage indirect reports in roles remote and traveling roles that have both daily operational as well as technical development roles.
• Demonstrated ability to lead large groups without direct reporting responsibly.
• Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication.

Qualifications

• Bachelor’s degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience
• 7+ years Information Systems experience
• 7+ years Windows / Linux Server Administration experience preferred
• Demonstrated leadership skills managing a group of technically oriented personnel
• Strong knowledge in scripting in PowerShell, Python and bash
• Strong knowledge of Splunk for dashboarding
• Certificates: AWS Certified Developer – Associate and AWS Certified Solutions Architect – Associate
• Must be able to multitask and have strong organizational skills
• Ability to work effectively as an individual, but also in a team environment
• Must have working experience with system repair, engineering tasks, and other troubleshooting activities
• Knowledge of the game of golf, scoring, rules, PGA TOUR structure preferred