Senior Technical Support
The McKay Group is a global leader in low-latency market data and network connectivity, operating at the intersection of high-frequency finance and cutting-edge technology. We are seeking a Senior Technical Support professional for our US headquarters in Oakland, California. This is a full-time onsite position reporting directly to the IT/Facilities Manager.
Responsibilities
- Senior technical support for staff desktop and technology needs
- Respond to staff requests for support and delegate as necessary
- Enterprise Software Administration: research and configure settings for productivity software
- Use AI tools such as Claude, ChatGPT, and Gemini, including API calls, for administrative tasks and scripting
- Install new hardware components for desktops
- Install operating systems and software on desktops
- Set up network connections for desktops
- Maintain support documentation and training materials
- Train, debug, and support the use of productivity software, including cloud-based enterprise and individual client-level software
- Track efforts through our ticketing system (Jira), including ticket creation, follow-up, documentation, and closing completed tasks
- Provide remote field operations support
- Facilities management (moves, desks, chairs, power, etc.), including physical demands such as bending, squatting, and lifting up to 50 pounds
Requirements
- 4-year degree and/or 6+ years of experience in hardware, OS, cloud, or AI (experience across all areas preferred)
- Well-structured approach to solving technical issues
- Prior experience in a desktop support role and/or Microsoft certification
- Experience with Windows, Apple, Android, and Linux operating systems (enough experience in one or more to learn others quickly)
- Prior experience with cloud administrative interfaces and settings (Google, Microsoft, and other cloud environments)
- Capable of using AI and scripting for administrative tasks
- Experience with Jira or other ticketing systems
- Ability to manage and prioritize responsibilities in a fast-paced environment
- Self-starting mindset and systematic problem-solving approach
- Excellent communication skills
Benefits
- Generous medical, dental, and vision policies
- 401(k) plan with company match
- Paid vacation
- Life insurance and AD&D
- Commuter benefits
- Employee Assistance Program (EAP)
Pay
The Oakland, CA base salary range for this full-time non-exempt position is $90,000–$115,000. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
McKay Brothers and Quincy Data are leading global providers of ultra-low latency wireless infrastructure and market data technology, serving sophisticated trading firms across North America, Europe, and Asia. Learn more at www.mckay-brothers.com and www.quincy-data.com.