Senior Technical Solutions Consultant

What Makes This Job Awesome

• Act as the definitive subject matter expert (SME) and technical leader for the VTS Activate suite's integration landscape and partnerships, both internally and externally (e.g., Braxos, Kastle, CCure, AMAG, etc.).
• Design and deliver advanced, in-depth technical demonstrations for prospects and clients, specifically showcasing how the VTS Activate product suite solves specific challenges.
• Provide advanced technical support during the sales process, addressing complex questions and concerns about system integrations and core functionalities, serving as the technical closer for Activate deals.
• Provide support during the sales process for qualifying opportunities with hardware requirement and implementation. Provide handover details to cross-functional stakeholders to ensure smooth implementations.
• Own the solution reporting process for VTS Activate deals, including documenting deal journals and synthesizing won/loss reasons. This reporting provides critical intelligence for the Product team (feature gaps), the Sales team (competitive analysis), and the Executive team (market/product trends).
• Lead knowledge transfer and cross-functional upskilling initiatives for the Sales, Customer Success, and Services teams. This involves supporting the creation of documentation and providing semi-formal training specific to technical discovery, deep integration enablement, and complex ongoing support for the Activate product family.
• Collaborate with clients to understand their property management workflows and identify opportunities to implement our software effectively.
• Act as a bridge between customers and internal teams, providing technical feedback to influence product development.
• Persist with the sales team to develop and execute strategies for prospect engagement and client retention.
• Partner with Clients, Product and Engineering teams to help shape API roadmap through scoping capabilities for native and third-party applications.

  What Makes You a Great Fit

  • Deep technical proficiency and ability to understand and communicate complex software solutions, with a strong emphasis on API integrations and technical solution delivery.
  • Demonstrated expertise in the VTS Activate product suite, with a specific focus on Activate Multifamily and CBRE Host/Host Building products.
  • 3+ years of relevant experience, with commercial real estate property management a plus.
  • Proficiency with property management software platforms such as Angus and Building Engines.
  • Proven experience creating and delivering complex software demonstrations and sales presentations.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams and with clients.
  • Proven experience working with property managers, tenants, and real estate stakeholders.

    Preferred Experience

    • Deep experience with VTS Activate, CBRE Host, or comparable tenant experience/access control software platforms.
    • Demonstrated knowledge of access control and building management systems (e.g., Kastle, CCure, AMAG, Building Engines, MRI, etc and their integration points).
    • Experience with additional property management or tenant experience software platforms.
    • Knowledge of commercial real estate operational workflows, including tenant relations, maintenance, and reporting.