Senior Technical Service Manager (TSM)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no boilerplate. Must remove cookie/navigation/legal/EEO etc. Must not include filler sections like Pay if not specified. The posting includes compensation range but says "The targeted annual combined range for this position is ." It seems missing value (maybe blank). So no actual range given. So we should not include Pay section because no specific content. Benefits: The posting mentions "great benefits" but not specific. It also references a link to SAP North America Benefits but no details. So we should not include Benefits unless specific. Schedule: Not mentioned. So we may have sections: About the role (maybe from "What's in it for you?" and "About The Team" and "THE ROLE"? Actually "About The Team" could be considered About the role? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly. We have: - Intro paragraph: "We help the world run better..." That's generic company description; maybe not needed? It's substantive but not about role. Could be omitted? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep it? But it's not under any heading. We could put it in a

before headings? The instruction says output ONLY the HTML fragment; we can include

paragraphs. It didn't say we must wrap everything in sections. So we can have leading

for intro, then sections. But we must not include boilerplate like EEO etc. The later part includes many EEO statements, compensation range transparency, AI usage, etc. Those are boilerplate/legal; we should remove them. We need to extract: - About The Team: description of CDE organization. - THE ROLE: description of role, tasks. - Following are the key tasks that this role will perform: list of tasks. - Education And Qualification / Skills And Competencies: list of education, qualifications, skills. - Work Experience: list of experience requirements. - Additional info: "Bring out your best SAP innovations..." more company fluff; maybe keep as

but could be considered boilerplate? It's still marketing but substantive? Might be okay to keep as

but it's generic. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This marketing fluff is not exactly boilerplate but could be considered fluff. However we need to preserve ALL substantive information; it's not boilerplate. Might keep. But we need to avoid duplication. There's repeated sentences about SAP etc. We'll produce sections:

About the Team

with paragraph(s) from "About The Team".

Responsibilities

with list of tasks (the bullet list after "Following are the key tasks that this role will perform:").

Requirements

maybe combine Education And Qualification / Skills And Competencies and Work Experience? Could split into Qualifications and Skills. But we have headings: Qualifications, Skills. We could put education/qualification under Qualifications, skills under Skills, and work experience under Requirements? Actually Requirements could be work experience. Let's map: - Qualifications: Education And Qualification / Skills And Competencies (education, degree, proficiency etc.) - Skills: maybe the list of skills within that same block? But the block includes both qualifications and skills. Could split: Qualifications: education, degree, proficiency; Skills: technical project management, communication, etc. But we have also "Work Experience" which could be Requirements. Thus we could have:

Qualifications

with education bullet list.

Skills

with skills bullet list.

Requirements

with work experience bullet list. We must not create sections with filler. Ensure each has real content. Now we need to extract the content precisely. Let's copy relevant parts: About The Team paragraph: "Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation." That's a lot; we can keep as paragraph(s). Could split into multiple

but we can keep as one

. Now Responsibilities: list after "Following are the key tasks that this role will perform:" then each line starts with a dash? Actually they are sentences separated by periods. We'll convert each to

. List: - Primary contact for the customer regarding technology and cloud service delivery discussions. - Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. - Act as first escalation point. - Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. - Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond). - Support the Account team and the TechOps teams for execution of the service delivery plan and calendar. - Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. - Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. - Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. - Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc. - Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. - Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion. - Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services. - Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. - Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc. Note: Some of these look like qualifications rather than responsibilities, but they are in the list of tasks. We'll keep as responsibilities. Now Education And Qualification / Skills And Competencies block: "Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management. High proficiency in the SAP product portfolio, offerings, and industry solutions. Strong technical project management skills & customer-facing experience Strong ability to translate between technical and non-technical audience with confidence Strong engagement management, relationship building and de-escalation skills Excellent presentation, communication and moderator skills Good understanding of SAP solutions (releases, platform interdependencies, etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP). Willingness to undertake customer-related travel on short notice." We can split: Qualifications: Bachelor’s degree or higher in CS, Engineering, Information Management. Also maybe "High proficiency in the SAP product portfolio..." could be skill. But we need to decide. Better: Qualifications: education (degree). Skills: all the rest. But the heading "Skills" could include technical project management, communication, etc. Thus:

Qualifications

• Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.

Skills

• High proficiency in the SAP product portfolio, offerings, and industry solutions.
• Strong technical project management skills & customer-facing experience.
• Strong ability to translate between technical and non-technical audience with confidence.
• Strong engagement management, relationship building and de-escalation skills.
• Excellent presentation, communication and moderator skills.
• Good understanding of SAP solutions (releases, platform interdependencies, etc.).
• Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscale Cloud (AWS, MS Azure, or GCP).
• Willingness to undertake customer-related travel on short notice.

Now Work Experience block: "Work Experience 8+ years of experience with SAP Basis administrative duties REQUIRED. 8+ years of customer-facing SAP Technical Consulting experience. 8+ years of solution design, enterprise architecture, and or SAP implementation. 4+ years’ experience in technical project management for SAP Operations or Implementation SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus. Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Cloud security including Cyber Security, Encryption, and key management knowledge is preferred." We'll put under

Requirements

as list. Now we also have some introductory paragraphs before About The Team: "We help the world run better..." and "What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed." That's marketing but substantive. We could include as a

before sections. Also after Work Experience there is "Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively." etc. That's more marketing fluff; could include as

but maybe it's boilerplate? It's not legal; it's marketing. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not those. So we could keep. But we need to avoid duplication; there is repeated SAP description later. Might be okay. We'll include a brief intro paragraph: "We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed." We'll put that as

. Now after Work Experience there is also "Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more