Senior Technical Sales Support Specialist

About Us

Founded in 1983, Kele Inc. is a leading distribution and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals. Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized. With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes. Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.

Responsibilities

• Leads high-level technical engagements with strategic customers, offering expert consultation and custom solutions.
• Manages large or complex projects, including project specification, estimating, and coordination with vendors and engineering.
• Mentors Sales Specialists and Technical Sales Specialists; acts as escalation point for advanced issues.
• Supports Sales Management with product trends, training initiatives, and customer insights.
• Develops and maintains advanced product documentation, application guides, and training content.
• Provides subject matter expertise in customer and internal technical training.
• Partners with Product Management and Engineering to evaluate new product opportunities or technical gaps.
• Proactively identifies process improvements and participates in cross-department initiatives.

Qualifications

• Bachelor’s degree in engineering, industrial technology, or related field
• Minimum of eight years in technical sales, engineering, or industrial automation
• Expert-level knowledge of control systems, instrumentation, valves, and panel engineering
• Ability to lead technical presentations and influence customer purchasing decisions
• Strong project management and mentoring capabilities
• Advanced skills in ERP, Microsoft Office, and valve and instrumentation sizing software

Benefits

• Medical, vision, and dental insurance
• HSA/FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement