Senior Technical Project- TS/SCI w/ Poly-Public Sector

About the role

The Role at Lumen is dedicated to providing high-speed internet and telecommunications services to businesses and consumers. We are seeking an experienced IT Support Specialist to join our team.

Responsibilities

• Provide technical support to customers via phone, email, and remote access.
• Diagnose and resolve complex hardware and software issues.
• Document and track customer service interactions.
• Perform routine maintenance on network equipment.
• Collaborate with cross-functional teams to ensure smooth operations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of IT support experience.
• Proficiency in troubleshooting and resolving network and computer issues.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Experience with common IT support tools and software.
• Knowledge of networking fundamentals and protocols.
• Basic understanding of cybersecurity principles.

Skills

• Technical problem-solving skills.
• Customer service orientation.
• Attention to detail.

Benefits

Lumen offers a comprehensive benefits package including:

• Medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Wellness rewards and gym membership reimbursements.
• Professional development opportunities.

Pay

The salary range for this position is $50,000 - $70,000 annually.

Schedule

This role is full-time and works Monday through Friday from 8:00 AM to 5:00 PM.