Senior Technical Project Manager - Customer Success (Dow Jones Energy)

Job Description About the Team: Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insights across the global energy, chemicals, metals, and fuel supply value chains. Our offerings support institutional investors, analysts, and traders navigating spot, wholesale, and retail markets, as well as emerging segments tied to the global energy transition. Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables financial professionals to mitigate risk and make high-stakes commercial decisions in volatile, fast-evolving global markets. About The Role As a Senior Technical Project Manager - Customer Success, you will be the trusted technical leader responsible for driving the successful delivery, integration, and adoption of our AI-powered pricing solutions. You will own the end-to-end customer delivery lifecycle; from discovery to go-live and continuous optimization; ensuring every engagement delivers measurable business impact. In this role, you will lead complex technical deployments, act as the bridge between customers and product teams, and mentor junior engineers to ensure consistent excellence in delivery execution. Your blend of technical depth, customer empathy, and delivery discipline will make you a key contributor to our customers’ success and Dow Jones Energy’s continued growth. You will report to the Director - Customer Success. You Will Project Leadership & Delivery ExcellenceLead multiple concurrent delivery projects from kickoff to production rollout, ensuring high-quality, on-time, and in-scope outcomesTranslate business requirements into robust technical implementation plans and data integration workflowsDrive delivery governance; risk management, progress tracking, and stakeholder communication to ensure customer confidence and alignmentCustomer Engagement & SuccessAct as the technical lead and trusted advisor for enterprise customers throughout their journeyGuide customers through onboarding, configuration, and integration, ensuring seamless adoption and measurable ROICollaborate closely with customer success managers to ensure post-launch value realization and continuous improvementIntegration & Automation ExpertiseDesign and implement integrations using APIs, ETL pipelines, and automation scripts to connect PriceCast with customers’ IT and POS ecosystemsDiagnose and resolve complex technical issues, ensuring system performance and data integrityCross-Functional CollaborationPartner with Product Management and R&D to communicate customer insights, shape roadmap priorities, and influence future capabilitiesContribute to the development of reusable tools, templates, and best practices that elevate delivery efficiency and consistency across projectsMentorship & Knowledge SharingSupport the professional growth of delivery engineers through technical guidance, code reviews, and methodology improvementsChampion a culture of excellence, accountability, and continuous learning within the Customer Success team You Have 5+ years of experience delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer-facing rolesProven track record in leading delivery or integration projects , managing stakeholders, and ensuring customer successStrong hands-on skills in data integration and automation including APIs, data mapping, and scripting (Python, SQL)Experience in retail, pricing, fuel, convenience industries or at other large enterprises is highly advantageousAbility to communicate effectively with technical and business audiencesBachelor’s degree in Computer Science, Engineering , related technical discipline -OR- equivalent work experience Our Benefits Comprehensive Healthcare PlansPaid Time OffRetirement PlansComprehensive Insurance PlansLifestyle Programs & Wellness ResourcesEducation BenefitsFamily Care Benefits & Caregiving SupportCommuter Transit ProgramSubscription DiscountsEmployee Referral ProgramFinancial Health ProgramsCybersecurity Protection Learn More About Us And Our Benefits Click Here. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations. Business Area: Dow Jones - Energy Job Category: Project/Program Management Union Status Non-Union role Base Pay Range: $105,000 - $135,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees. Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). Req ID: 56006