Senior Technical Program Manager, Region Services

About the role

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS Services within the US government and air-gapped regions, we need exceptionally talented, bright, and driven people. If you have strong program management, IT infrastructure and/or programming experience, and can communicate highly technical concepts to audiences at different stages in the AWS journey, we'd like to speak with you.

We are looking for a dynamic, organized Senior Technical Program Manager (TPM) to join AWS to manage AWS delivery of solutions in support of US Government customers. In this role, your primary responsibility will be supporting the delivery of technical solutions for government contracts. You will provide support and coordination responding to customer inquiries and translating customer requirements into technical requirements. You will also have the opportunity to enhance internal processes, programs and measures to drive growth and efficacy.

You will join a team of senior and principal product managers and TPMs who support our AWS government regions and contracts. The team is responsible for building and executing strategies for a delightful customer experience across multiple regions and driving business results.

Key job responsibilities

• Work closely with AWS leadership and Service Teams to sequence, report upon, and deliver services and features in government and air-gapped regions
• Collaborate and align with a specific set of AWS service teams and deliver mechanisms for services across this specified set of regions
• Collaborate with Service Teams to deliver solutions that make efficient use of resources and technologies, identifying dependencies that need to be addressed within these regions
• Assess risks, anticipate issues, overcome technical obstacles, make difficult trade-off decisions, and balance business needs and technical constraints
• Work with external customers and internal AWS Service teams to understand the requirements of our customers from an end-to-end process
• Lessen the burden across engineering teams and improve the customer experience
• Serve as mentors to stakeholders unfamiliar with the NatSec customer experience
• Work with customer-facing account teams to align unique requirements with how AWS delivers and operates our services globally
• Successfully represent program status to AWS senior leadership
• Apply program management expertise and operational excellence to influence the team's decisions and drive secure and scalable solutions

Basic qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Preferred qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• 5+ years experiences working with Defense and National Security organizations

About the team

Our team indexes high on earns trust, are right a lot, and insists on the highest standards. We work collaboratively across the broader organization to pull in the right subject matter experts, principles, and engineering teams to deliver results for our customers. We work diligently to navigate public sector regulatory requirements with the scale of commercial cloud.