Senior Technical Program Manager, Quality Measurement Lead, Trust and Safety

About the role

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Responsibilities

• Architect and drive the strategic roadmap for T&S quality's transition to AI-driven process automation and workflow optimization.
• Own the design and execution of quality automation.
• Build scalable, AI-enabled workflows that integrate across product areas while partnering with T&S leadership to align automation initiatives with global safety infrastructure and business goals.
• Establish and lead the programmatic framework for identifying, prototyping, and deploying AI/ML solutions (including Large Language Models (LLMs) and GenAI) to automate business-as-usual (BAU) tasks, such as project planning, intake, portfolio tracking, quality monitoring, and ongoing maintenance.
• Scale the adoption of AI agents across the organization, establishing best practices, training, and frameworks for agentic workflow development.
• Define the cross-functional engagement model and align technical dependencies with Tooling, QA Automation, Engineering and other cross-functional teams to integrate scalable automation tools into a cohesive, shared platform.

Requirements

• Bachelor's degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience with SQL and metrics management with data sets.
• Experience in AI/ML application, process design and automation.

Preferred qualifications

• Advanced degree in Computer Science, Engineering, or a related technical field.
• 8 years of experience managing cross-functional or cross-team projects.
• Demonstrated track record of designing and implementing complex, cross-functional workflow automation.
• Deep technical understanding of LLMs, agentic workflows, prompt engineering, and automation tooling.
• Exceptional stakeholder management skills with experience influencing executive leadership (Director+ level).
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

Benefits

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Atlanta, GA, USA; Austin, TX, USA; Washington D.C., DC, USA.

Pay

US: $192000 - $279000 (USD) + 20% bonus target + equity + benefits