Senior Lead Program Manager, Technical Programs

About the role

You will be a dedicated leader for the long-term health, strategy, and continuous evolution of a critical, core technology platform supporting a key customer vertical. You will partner with Engineering and Product to define the multi-year technical strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work.

Responsibilities

• Partner with Engineering and Product to define the multi-year technical strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work.
• Prioritize and program manage strategic, non-functional programs (e.g., technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness.
• Oversee the full lifecycle of platform features, from technical design to implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability.
• Define clear ways of working, create frameworks for cross-team collaboration, establish content repositories, and articulate the platform's enterprise narrative and boundaries.
• Serve as the primary communication leader, tailoring information to secure buy-in and consensus across engineering and business leadership.
• Drive a mindset of operational excellence, challenging existing processes and implementing solutions that prioritize automation over manual efforts, while working comfortably with ambiguity during capability building.

Requirements

• 10+ years of experience in technical program management within a fast-paced engineering environment (ideally SaaS or high-growth tech).
• Proven ability to successfully manage a perpetual program with a rolling roadmap.
• Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs.
• Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet.

Qualifications

• Experience managing technical programs and initiatives.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Knowledge of software development methodologies and practices.
• Experience with Agile or Scrum methodologies.

Skills

• Technical leadership and strategic thinking.
• Project management and program management skills.
• Strategic planning and execution.
• Collaboration and cross-functional teamwork.
• Communication and stakeholder management.

Benefits

• Comprehensive health, welfare, and wellbeing benefits.
• Annual cash bonus plan.
• Variable compensation (OTE) for sales and customer success roles.
• Equity.
• Sign-on payments.

Pay

$192,000—$288,000 USD

Schedule

Full-time