Senior Technical Program Manager, Privileged Access Management

About the role

The Senior Technical Program Manager will drive execution across Keeper's Privileged Access Management portfolio. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL or El Dorado Hills, CA metro areas.

Responsibilities

• Drive execution of roadmap initiatives across the KeeperPAM portfolio, including secrets management, secure remote access, endpoint privilege management, discovery, machine identity and related capabilities
• Translate product priorities into clear execution plans, milestones, dependencies and cross-functional workstreams
• Partner closely with Product Management and Engineering leadership to ensure roadmap initiatives progress from requirements through development, QA and release
• Coordinate complex customer-impacting issues across Engineering, Support, Solutions Engineering, Product and other technical teams
• Lead cross-functional efforts to identify root causes, define action plans, establish ownership and drive high-priority customer issues to resolution
• Track engineering dependencies, technical risks, blockers and delivery status across multiple concurrent initiatives
• Maintain clear visibility into roadmap execution, release readiness and customer commitments for leadership and stakeholder teams
• Facilitate technical discussions and ensure decisions, dependencies and follow-up actions are clearly documented and assigned
• Coordinate release planning, validation, readiness reviews and handoffs across Product, Engineering and QA teams
• Identify process gaps that create delivery friction and work with teams to improve execution, communication and operational efficiency
• Support prioritization discussions by providing clear information on dependencies, delivery risk, engineering capacity and customer impact
• Develop and maintain program metrics, status reporting and dashboards that provide visibility into roadmap progress and issue resolution
• Use AI-enabled tools such as Claude, ChatGPT or similar platforms to improve technical analysis, documentation, issue management and program execution

Requirements

• 5+ years of experience in technical program management, engineering program management, technical project leadership or a related role within SaaS, cybersecurity or enterprise software
• Strong technical understanding of software development, APIs, cloud infrastructure, integrations and modern enterprise application architectures
• Experience driving complex software initiatives across Product, Engineering, QA and customer-facing teams
• Demonstrated experience managing multiple technical workstreams, dependencies, risks and delivery timelines
• Experience coordinating complex customer escalations or production issues involving multiple engineering teams
• Strong understanding of Agile software development, release management and software delivery processes
• Ability to read and understand technical requirements, architecture discussions, logs, API documentation and engineering tradeoffs
• Ability to communicate effectively with engineers, product leaders, executives and customer-facing stakeholders
• Proven ability to bring structure and accountability to ambiguous or rapidly changing technical initiatives
• Strong organizational, prioritization and problem-solving skills
• Ability and willingness to use AI-enabled tools effectively for technical analysis, documentation, issue management and program execution

Preferred Qualifications

• Experience working with privileged access management, identity security, secrets management or cybersecurity products
• Experience supporting enterprise customers with complex technical deployments or escalations
• Familiarity with cloud platforms, APIs, authentication, DevOps workflows and enterprise integrations
• Experience with secrets management, secure remote access, machine identity or endpoint privilege management
• Previous experience as a software engineer, solutions engineer, technical support engineer or other technical practitioner
• Experience working in a high-growth SaaS or cybersecurity environment