Senior Technical Program Manager - PLG & Onboarding

About the role

New Relic is seeking a Senior Technical Program Manager to lead the planning, execution, and delivery of large cross-functional programs supporting our strategic objectives. The ideal candidate will have a senior-level understanding of cloud, engineering, software, and systems development lifecycles, with experience in Product-Led Growth (PLG) initiatives, measurement frameworks, and cross-team collaboration.

Responsibilities

• Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and ensuring smooth processes.
• Create and operationalize metrics and KPIs to track progress and resolve issues at a granular level.
• Operationalize processes to enhance organizational effectiveness in achieving business goals.
• Facilitate productive meetings ranging from small groups to large-scale events.
• Identify and handle top risks, aligning leadership on appropriate levels of risk for each project.
• Communicate effectively with various stakeholders and teams with differing priorities.
• Anticipate bottlenecks, escalate issues, and balance business needs with technical constraints.
• Drive programs with significant ambiguity and define clear strategies.

Requirements

• 8+ years of experience as a Technical Program Manager or Engineering Manager.
• 6+ years in project and program management.
• 6+ years delivering products against plan in a fast-paced, multi-disciplinary, distributed-responsibility, and often ambiguous environment.
• Understanding of cloud architecture, microservices, data pipelines, ML/rule-based models, and API integrations.
• Experience with data-driven decision-making, analyzing user funnels, churn metrics, and system performance logs.
• Familiarity with PLG concepts, experimentation, and metrics.
• Familiarity with monetization and billing platforms.
• Proven ability to integrate AI into existing workflows.
• Ability to anticipate bottlenecks, provide escalation management, and balance business needs with technical constraints.
• Excellent written and verbal communication skills, including experience communicating with senior leadership.
• A good understanding of the New Relic platform and its capabilities.
• Prior experience with high-growth companies.

Qualifications

• Bachelor’s degree in computer science, computer engineering, or related field, or equivalent experience.

Skills

• Experience with Data-Driven Decision Making: Analyzing user funnels, churn metrics, and system performance logs to prioritize engineering backlogs.
• Familiarity with PLG concepts, experimentation, and metrics.
• Familiarity with monetization and billing platforms.
• Proven ability to integrate AI into existing workflows.
• Can anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• Can drive programs with a significant amount of ambiguity and facilitate definition and clarity.
• Excellent written and verbal communication skills, including experience communicating with senior leadership.
• A good understanding of the New Relic platform and its capabilities.
• Prior experience with high-growth companies.

Benefits

• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• A 401(k) plan and match.
• Flex time-off.
• 11 paid holidays.
• Volunteer time-off.
• Other competitive benefits designed to improve the lives of our employees.

Pay

$162,000—$202,000 USD

Schedule

Full-time

Benefits

• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• A 401(k) plan and match.
• Flex time-off.
• 11 paid holidays.
• Volunteer time-off.
• Other competitive benefits designed to improve the lives of our employees.

Contact

Please note that visa sponsorship is not available for this position. For more information, please contact resume@newrelic.com.