Senior Technical Program Manager, Maintenance Excellence

About the role

The CSRM-Technical Operations Safety Platforms, Architectures, and Concept Engineering (SPACE) team is looking for an innovative and organized Technical Program Manager to join our team sustaining the electronic security and safety systems in our fast growing data center fleet.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $192000 - $279000 (USD) + 20% bonus target + equity + benefits

Responsibilities

• Engage with site operations, compliance, and product teams to ensure our physical security devices are operating in top condition globally.
• Drive global standardization and lifecycle strategies for all physical security infrastructure (e.g., access control, CCTV, biometrics).
• Architect and manage a global vendor and SLA framework for third-party maintenance providers, holding partners accountable to strict Mean Time to Repair (MTTR) and quality targets across all regions.
• Design and own a maintenance-focused asset management system for global security infrastructure.
• Lead technical risk mitigation and root-cause analysis (RCA) for systemic failures across the global fleet, leveraging maintenance telemetry to influence next-generation system engineering.

Requirements

• Bachelor's degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience leading and managing technology projects in all phases, from evaluation to design and execution.
• Experience maintaining and upgrading one or more of the following systems: access Control, badging and credential technology, Identity and PAM, video surveillance, high security intrusion detection, physical security networking, physical security servers and infrastructure.
• Experience maintaining technology in security environments.
• Experience mapping electronic security systems to security controls.

Qualifications

• 8 years of experience managing cross-functional or cross-team projects.
• Experience with deploying and managing large enterprise enterprise high security electronic security systems.
• Experience analyzing and optimizing complex maintenance workflows.
• Experience leading and managing multiple, large-scale, simultaneous security systems projects, with competing resources and priorities.
• Familiarity with current and emerging electronic security technology in the areas of cloud based platforms, AI/ML applications, and high assurance authentication.

Skills

• Technical expertise in electronic security systems.
• Strong organizational and project management skills.
• Ability to work effectively with cross-functional teams.
• Experience with data center operations and maintenance.
• Knowledge of security protocols and standards.

Benefits

• Health, dental, vision, life, disability insurance.
• Retail Retirement Benefits: 401(k) with company match.
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment.
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance.
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks.
• Baby Bonding Leave: 18 weeks.
• Holidays: 13 paid days per year.