Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ)

About the Role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD), supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues, driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet.

Responsibilities

• Lead end-to-end quality and reliability programs for mission-critical electrical and controls products at AWS data centers — orchestrating complex product strategies, owning program-level metrics and executive reporting, and building compelling cases for internal and external leadership where both speed and quality are non-negotiable.
• Own and execute end-to-end quality and reliability qualification and sustaining programs for highly complex, mission-critical mechanical and power generation products
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally
• Project manage the IRQ Engineering NPD portfolio across scope, schedule, budget, resources, quality, risk, and reporting
• Interface with Quality and Reliability Engineering teams to promote and standardize work-product inputs/outputs globally
• Sync with TPMs and Product Managers to align reliability and quality deliverables to major NPD program milestones
• Develop technical reliability and quality evaluation plans for mechanical and power generation product portfolios with engineering teams
• Work with external partners (reliability labs, OEMs, CMFs) to facilitate testing, qualification, and analysis
• Own product reliability and quality readiness at each NPD gate
• Own supplier readiness for NPDs
• Estimate and manage budget requirements per project; work with NPD teams to allocate resources
• Manage project timelines and report progress bi-weekly to executive leadership and key partners
• Build and present program-level metrics and status to executives on a regular cadence
• Develop business cases to align internal and external leadership on the most effective path for quality and reliability program management
• Drive internal team members and remove roadblocks for product qualification
• Build strong end-to-end team processes and mechanisms

Basic Qualifications

• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in Electrical Engineering or a related field
• 7+ years of experience in highly technical engineering roles in quality, design, or reliability for mechanical products
• 7+ years of technical program management experience

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Master's degree in Electrical Engineering
• MBA
• Lean Six Sigma Experience
• Experience building and managing program-level dashboards and reporting, with proficiency in tools such as Smartsheet, Power BI, Tableau, or equivalent platforms

Pay

USA, VA, Herndon - $148,700.00 - $201,200.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.