Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ)

About the role

This TPM will lead end-to-end quality and reliability programs for mission-critical electrical and controls products at AWS data centers — orchestrating complex product strategies, owning program-level metrics and executive reporting, and building compelling cases for internal and external leadership where both speed and quality are non-negotiable.

Responsibilities

• Own and execute end-to-end quality and reliability qualification and sustaining programs for highly complex, mission-critical mechanical and power generation products
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally
• Project manage the IRQ Engineering NPD portfolio across scope, schedule, budget, resources, quality, risk, and reporting
• Interface with Quality and Reliability Engineering teams to promote and standardize work-product inputs/outputs globally
• Sync with TPMs and Product Managers to align reliability and quality deliverables to major NPD program milestones
• Develop technical reliability and quality evaluation plans for mechanical and power generation product portfolios with engineering teams
• Work with external partners (reliability labs, OEMs, CMFs) to facilitate testing, qualification, and analysis
• Own product reliability and quality readiness at each NPD gate
• Own supplier readiness for NPDs
• Estimate and manage budget requirements per project; work with NPD teams to allocate resources
• Manage project timelines and report progress bi-weekly to executive leadership and key partners
• Build and present program-level metrics and status to executives on a regular cadence
• Develop business cases to align internal and external leadership on the most effective path for quality and reliability program management
• Drive internal team members and remove roadblocks for product qualification
• Build strong end-to-end team processes and mechanisms

Qualifications

• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in Electrical Engineering or a related field
• 7+ years of experience in highly technical engineering roles in quality, design, or reliability for mechanical products
• 7+ years of technical program management experience
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Master's degree in Electrical Engineering
• MBA
• Lean Six Sigma Experience
• Experience building and managing program-level dashboards and reporting, with proficiency in tools such as Smartsheet, Power BI, Tableau, or equivalent platforms