Senior Technical Program Manager, Global Services for Devices

About the role

Amazon's Global Services for Devices (GSD) team is seeking a Senior Technical Program Manager to own the delivery of services that run on every warehouse handheld device across Amazon's global fulfillment network. We build the software layer between the associate and the device: identity, authentication, real-time tracking, printing, provisioning, and the home screen experience. Our services authenticate every device session, track device location and handling behavior, deliver configuration to hundreds of thousands of devices, and provide the printing infrastructure that keeps fulfillment moving.

Responsibilities

• Own the lifecycle of cross-functional programs spanning identity services, device tracking, printing infrastructure, and fleet-scale mobile applications.
• Define mission, objectives, success criteria, and delivery milestones.
• Drive architecture decisions by understanding system boundaries, scaling constraints, and failure modes across serverless backends, Android applications, and IoT messaging systems.
• Translate undefined requirements into actionable plans with clear dependencies and risk mitigations.
• Define program scope where none exists.
• Negotiate priorities and resources across teams.
• Unblock delivery by finding paths forward where teams have competing constraints.
• Cook up multi-service launches that require synchronized delivery across backend services, Android applications, and operator tooling.
• Own organizational roadmap contributions including OP1/OP2 narratives.
• Write 6-pagers and present to Directors and VPs.
• Reduce exposure to failure modes: insufficient requirements, cross-team misalignment, untested assumptions, and architecture that does not match the business case.

Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• (Non-internship) experience in professional software development
• Experience developing mobile apps for Android or other platforms
• Experience with AWS technologies

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan

Equal Opportunity Employer

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!