Senior Technical Program Manager, Experience Analytics (Core Data Products)

About the Role

AWS Experience Analytics (EXA) is seeking a Technical Program Manager to lead delivery of the team's core data product portfolio. EXA exists to understand how customers experience AWS — and to turn that understanding into products and intelligence that teams across AWS can use. As AWS customers shift from traditional console-based building toward AI-augmented, agent-primary, and fully autonomous workflows, the way we measure, segment, and understand customers must fundamentally change. EXA is building the data products that make that possible.

Responsibilities

• Own the delivery strategy and cross-goal coordination for EXA's core data product portfolio: the CLARA unified customer data platform, the AWS Experience Metrics Framework, and the AWS Customer Segmentation Framework.
• Manage the lifecycle of complex, cross-functional data product initiatives from definition through delivery — identifying dependencies, negotiating priorities, unblocking teams, and making trade-offs between short-term delivery needs and long-term platform sustainability.
• Drive the extension and expansion of core data products across AWS — increasing adoption, onboarding new consumers, improving data quality, and ensuring products scale with evolving customer and business needs.
• Partner with engineering, applied science, and data science leads to aligning technical priorities with business outcomes and ensure workstreams reinforce each other.
• Drive stakeholder alignment across EXA and partner teams, including data engineering, product, and design leaders across AWS service teams.
• Streamline process. Create predictable delivery paths that reduce coordination overhead and enable the team to move faster.
• Write effective narratives to present program status and strategic recommendations.
• Identify and mitigate program risks before they become blockers. Find paths forward in difficult situations where priorities, resources, or technical approaches are in tension.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language
• Experience building software that interacts with data systems (databases, pipelines, APIs, or data platforms)

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Experience building conversational interfaces, agent-based systems, or AI-powered tools
• Experience with front-end development (React or similar frameworks) alongside backend/infrastructure work
• Experience with Python and cloud-based data infrastructure (AWS services preferred)
• Familiarity with ML model serving, NLQ interfaces, or knowledge base architectures
• Experience working in research or analytics teams where requirements emerge from discovery rather than predefined specifications

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Pay

USA, WA, Seattle: $148,700.00 - $201,200.00 USD annually. Final compensation will be determined based on factors including experience, qualifications, and location. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

This response is AI-generated, for reference only.