Senior Technical Program Manager

Role Summary

We are seeking a versatile Senior Technical Program Manager (TPM) to lead the end-to-end delivery of complex, large-scale technical programs at Firmus. Depending on the assignment, you may be externally facing – managing delivery with our key customers, including major hyper-scalers and frontier model builders – or internally facing, driving the strategic infrastructure and platform programs that power Firmus AI Cloud. In both cases, you will act as the bridge between engineering, operations, and business teams to ensure initiatives land with minimal disruption and maximum value.

Key Responsibilities

• Owning the delivery of your programs end to end – turning ambiguous goals into structured, phased plans with clear scope, timelines, and milestones, and running the operating rhythm of daily or weekly syncs, executive status meetings, and stakeholder communications that keep everyone aligned on readiness, roadmaps, and impact.
• Making the technical trade-off decisions that balance internal velocity against customer and business impact.
• Depending on the assignment, acting as the trusted point of contact for major hyper-scalers and frontier model builders, owning customer communications and advisories, and driving adoption milestones and feedback loops.
• Leading the cross-team platform and infrastructure programs that power Firmus AI Cloud and aligning internal sponsors and engineering leaders on roadmaps and delivery.

Skills & Experience

• At least 5 years in Technical Program or Project Management, including 4+ years leading large-scale transformation programs, whether that’s with direct external customer exposure or delivering internal enterprise programs.
• A robust understanding of AI hardware, large-scale networks, and cloud architectures, grounded in practical experience building, scaling, and operating high-density infrastructure and systems.
• Strong stakeholder management across Sales, Customer Success, Operations, and internal engineering leaders, and comfort in high-ambiguity environments where program structures often need to be created rather than simply followed.
• A proven track record delivering programs such as enterprise feature rollouts with customer-specific configurations, cloud migrations for enterprise customers, large-scale GPU infrastructure or data-centre buildouts, and internal platform migrations or cross-team infrastructure rollouts.