Senior Technical Program Manager

About the role

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The Strategic Technology Division is responsible for developing and coordinating deployment of emerging technology applications, strategic IT infrastructure, and enterprise platforms.

Responsibilities

• Lead end‑to‑end delivery of large‑scale technical programs, including IT design reviews, development, testing, deployment, and operations.
• Coordinate cross‑functional teams (engineering, QA, operations, products, business) to align on scope, timelines, dependencies, risks and product outcomes.
• Oversee vendor and consultant performance, ensuring deliveries meet technical standards, SLAs, and contractual obligations.
• Manage program governance, including roadmaps, milestones, issue tracking, risk registers, and status reporting to executives.
• Identify risks, dependencies, and opportunities for improvement, and drive actions to resolution.
• Drive incident management, escalations, and post‑mortem analysis for platform or program‑related issues.
• Develop and maintain program dashboards, metrics, and analytics to track progress, adoption, and performance.
• Identify process improvements, bottlenecks, and opportunities to enhance delivery efficiency and quality.
• Partner with managers, architects, and leadership to prioritize initiatives and resolve blockers.
• Ensure compliance with secure SDLC standards, security requirements, and governance frameworks.
• Manage relationships with internal and external stakeholders, ensuring clear communication, alignment, and timely issue resolution.
• Facilitate meetings and working sessions with stakeholders/delivery teams and provide regular status reporting to leadership.
• Ensure documentation, governance, and communication materials are accurate, current, and accessible to relevant teams.

Minimum Qualifications

Professional/vendor certifications are required. Candidates must meet one of the following combinations of education and experience:

• Master’s degree in computer science or a related field (accredited) AND 12 months of full‑time specialized experience in computer applications development, covering the nine major task groups (Applications Development; Web Development, Design, and Maintenance; Business/Systems Analysis; Project Management Support; Application Design; GIS Structures, Spatial Analysis, and Mapping Principles; Testing; Technical Writing; Version Control).
• Bachelor’s degree (accredited) AND 24 months of full‑time specialized experience as described above.
• High school diploma (or equivalent) AND 24 months of full‑time specialized experience as described above PLUS 48 months of IT experience as defined in the IT Task Inventory.
• A combination of education and experience equivalent to option 3, with education credits (30 semester credits) substituting for up to 12 months of experience (maximum 48 months substitution).

All candidates must have at least a high school diploma (or equivalent) and a minimum of 24 months of full‑time specialized IT experience.

Preferred Skills

• Experience in public sector, regulated industries, or law‑enforcement/public‑safety technology programs.
• Familiarity with SSDLC compliance, security auditing, and vendor contract management.
• Advanced skills in data analytics, dashboard creation, and performance metrics tracking.
• PMP, CSM, or similar certifications.
• Background managing mobile applications, APIs, or platform services.

Benefits

The City of New York offers a comprehensive benefits package including health insurance for the employee and spouse/domestic partner and dependents under age 26, union dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre‑tax programs such as Deferred Compensation, IRA, and a flexible spending account.

Pay

$114,930.00 – $173,473.00

Additional Information

• Open to qualified persons with a disability eligible for the 55‑a Program; indicate interest on resume and cover letter.
• Potential eligibility for Public Service Loan Forgiveness and state repayment assistance programs.
• New York City residency is not required.