Senior Technical Program Manager, Applied AI [NYC or SF]

About Concurrence: We’re building the clinical AI infrastructure that health systems, life sciences companies, payers, and government agencies run their patient‑facing care on. Our agents work across the whole patient journey—pre‑visit intake, care navigation, post‑visit care plans, and ongoing monitoring—by rebuilding the medical record as a timeline of clinical events and running agents that improve with every patient interaction. Our platform has supported more than 10 million patient encounters and is on track to grow tenfold this year, validated through partnerships with leading academic medical institutions. Fresh off our Series A, backed by Tier 1 VCs such as Madrona, General Catalyst, and Optum Ventures, we’re a small team of ~35 people working in person in New York City and San Francisco. We care deeply about craft, clinical rigor, and the speed at which good ideas reach patients.

About the role

Our Applied AI team consists of forward‑deployed engineers (FDEs) who take Concurrence from signed contract to production at customer sites, often managing several accounts simultaneously. This role reports to the Head of Applied AI and focuses on making the entire operation legible—tracking work, surfacing risks, and ensuring commitments are met.

Responsibilities

• Own the cross‑account delivery plan: dates, dependencies, FDE capacity, and risk across every active deployment.
• Make Linear the trustworthy source of truth for applied work: design project structure per account, labels separating applied vs. platform blockers, an estimation scale, and a shared definition of done.
• Monitor progress proactively: chase updates, surface slips early, and ensure nothing goes quiet.
• Understand true FDE workload, including unplanned work such as production issues, customer escalations, and safety reviews on live agents, and build plans with realistic buffers.
• Measure delivery metrics—on‑time delivery, estimation accuracy, early risk flagging—and attribute slips honestly to customer, platform, or applied causes.
• Triage blockers between applied and platform teams, turning field needs into well‑specified platform tickets and spotting patterns that indicate platform features.
• Partner with deployment strategists so customer‑facing dates reflect real capacity.
• Establish a lightweight operating rhythm: async status updates, weekly cross‑account review, short retros, and automation of stale‑ticket alerts, missing‑date flags, and status rollups into Slack.

Requirements

• Have shipped software as an engineer before moving into program management, and retain the ability to read code, follow system design discussions, and reason about APIs, data pipelines, integrations, and LLM‑based systems to evaluate blockers.
• Experience running delivery as a technical program manager, engineering manager, or delivery lead, including across multiple concurrent teams, customers, or deployments.
• Built a team’s execution system from scratch, not merely operated one designed by others.
• Deep fluency in Linear (or a comparable tool), including use of its API, integrations, or automations to make tracking cheaper for everyone.
• Proven ability to measure delivery and estimation in ways engineers trust, and knowledge of how to keep those metrics from being gamed.
• Earn engineers’ respect through direct communication, asking uncomfortable questions, and relentless follow‑through.

Skills (nice to have)

• Experience in healthcare or health IT, such as EHR integrations, hospital security reviews, clinical validation cycles, or HIPAA environments.
• Background in forward‑deployed, solutions engineering, or professional services organizations.
• Familiarity with Databricks or other modern data platforms.

Benefits

• Comprehensive health, dental, and vision insurance
• Daily catered lunch and dinner
• Mental health support and wellness coaching
• Flexible wellness stipend for fitness, therapy, or personal growth
• Annual learning budget for courses, books, or conferences
• Conference attendance budget for professional development
• Annual team offsite
• Academic collaboration opportunities
• Unlimited PTO

Pay

Compensation range: $175K – $230K