Senior Technical Product Manager, Outbound Science and Technology

About the role

The Outbound Science and Technology (OST) team is a crucial part of Chewy’s Fulfillment, Supply Chain, and Logistics organization. OST manages all post-transaction fulfilment technologies within the fulfillment center, including orchestration, order routing, delivery experience, cartonization, and consolidation. We focus on delivering Chewy boxes to customers at the best possible speed and cost.

Responsibilities

• Define and drive the vision for packages per order and CX optimization capabilities, managing prioritization, backlog, and roadmap execution while acting as the primary point of contact for business and engineering teams.
• Partner with multiple engineering and science teams throughout the development lifecycle to translate operational challenges into clear, actionable technical requirements, ensuring successful execution of the roadmap, identifying risks early and mitigating them effectively.
• Manage dependencies across multiple fulfillment systems and operational workflows, driving integration and efficiency in product delivery.
• Define, implement, and track key performance metrics for planning accuracy, outbound throughput, forecast reliability, and operational efficiency.
• Deliver clear product documentation, vision docs, and leadership updates, ensuring alignment across technical and operational customers.
• Stay current on industry trends and emerging technologies in supply chain optimization, and outbound automation to inform strategy and drive innovation.
• Support and mentor other TPMs as needed.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Supply Chain, Operations Research, Business Administration or equivalent experience.
• 5+ years of experience as a Technical Product Manager, owning and driving a roadmap from concept to execution.
• Proven ability to write Vision docs, User Stories, Epics, and Use Cases, and work effectively with agile development teams.
• Excellent analytical and problem-solving skills, with experience using SQL and visualization tools (e.g., Tableau, Power BI) to drive insights.
• Solid understanding of distributed systems, APIs, cloud computing, and microservices architectures.
• Excellent communication skills, with the ability to simplify complex technical and operational concepts for senior leadership.
• Experience building or managing outbound/post-transaction optimization platforms in e-commerce is a plus.
• Familiarity with data science and optimization techniques (forecasting, simulation, ML models, scheduling algorithms) is a plus.
• Passion for building systems that drive operational efficiency, scalability, and improved experience.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Supply Chain, Operations Research, Business Administration or equivalent experience.
• 5+ years of experience as a Technical Product Manager, owning and driving a roadmap from concept to execution.
• Proven ability to write Vision docs, User Stories, Epics, and Use Cases, and work effectively with agile development teams.
• Excellent analytical and problem-solving skills, with experience using SQL and visualization tools (e.g., Tableau, Power BI) to drive insights.
• Solid understanding of distributed systems, APIs, cloud computing, and microservices architectures.
• Excellent communication skills, with the ability to simplify complex technical and operational concepts for senior leadership.
• Experience building or managing outbound/post-transaction optimization platforms in e-commerce is a plus.
• Familiarity with data science and optimization techniques (forecasting, simulation, ML models, scheduling algorithms) is a plus.
• Passion for building systems that drive operational efficiency, scalability, and improved experience.

Skills

• Technical Product Management
• Agile Methodologies
• SQL and Visualization Tools
• Distributed Systems
• APIs and Cloud Computing
• Microservices Architecture
• Communication and Collaboration
• Data Science and Optimization Techniques
• Outbound Optimization Platforms
• Supply Chain Management

Benefits

• Comprehensive Medical, Dental, and Vision Benefits
• Wellness Programs and Resources
• Parental Leave
• Family Services Benefits
• Backup Dependent Care
• Flexible Spending Accounts
• Telemedicine
• Pet Adoption Reimbursement
• Employee Assistance Program
• Discounts at Chewy.com

Pay

The base salary range for this role is $141,000 - $225,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

Schedule

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.