Senior Technical Garage Bodily Injury Claims Specialist

About the role

We are looking for a highly capable Senior Technical Garage Bodily Injury Claims Specialist to join our team and work from either our Omaha, NE or Richmond, VA office. Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, Houston, TX, Los Angeles, CA, Rockwood, PA, or Springfield, MO offices. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a manager based in Denver and is focused on adjudicating commercial Garage Bodily Injury claims to providing superb results for our clients.

Responsibilities

• Working with limited oversight under broad management direction, adjudicate Garage Bodily Injury claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results.
• Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined.
• Reporting to senior management and underwriters on claims trends and developments.
• Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.
• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Investigating claims promptly and thoroughly, including interviewing all involved parties.
• Managing claims in litigation.
• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
• Properly setting claim reserves.
• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.
• Preparing reports for file documentation.
• Applying creative solutions which result in the best financial outcome.
• Negotiating settlements.
• Processing mail and prioritizing workload.
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
• Having an appreciation and passion for strong claim management.

Qualifications / Experience Required

• A minimum of seven years’ experience adjudicating commercial Garage Bodily Injury claims.
• A bachelor’s degree from an accredited university required.
• Two or more insurance designations or four additional years of related experience adjudicating general liability bodily injury claims beyond the minimum experience required above may be substituted in lieu of a degree.
• Possession or the ability to quickly (within 120 days of hire) obtain a license in each jurisdiction requiring a license to adjudicate first party claims.
• The ability to work independently and demonstrate the ability to exercise sound judgment.
• Excellent communication skills and the ability to build lasting relationships.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must.
• The ability to take proactive and pragmatic approach to negotiation.
• An appreciation and passion for strong claim management.
• The ability to work in a fast-paced environment that is evolving constantly.
• The ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• The ability to exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• The ability to read and write English fluently is required.
• The ability to demonstrate a desire for continued professional development through continuing education and self-development opportunities.
• The ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• The ability to regularly exercise discretion and independent judgment with respect to matters of significance.
• The ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused. Thinking with a global mindset first. Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• The ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• The ability to exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• The ability to use listening and questioning techniques to effectively gather information from insureds and claimants.
• The ability to demonstrate an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used.
• The ability to proficiently use MS Office Suite and other business-related software.
• The ability to work with Guidewire is strongly preferred.
• The ability to demonstrate a desire for continued professional development through continuing education and self-development opportunities.
• The ability to demonstrate a desire for continued professional development through continuing education and self-development opportunities.

About Working In Claims At Argo Group

At Argo Group, we do not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

Pay and Benefits

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.