Senior Technical Delivery Manager

Key Responsibilities

• Serve as the senior onsite contractor delivery lead, with primary accountability for network operations and related infrastructure services, ensuring performance, availability, security, and service level expectations are met.
• Plan, coordinate, and oversee enterprise network operations including WAN and LAN services, routing and switching, firewalls, load balancers, wireless infrastructure, network monitoring, hybrid cloud connectivity, lifecycle refresh activities, configuration and change management, and service restoration.
• Cook up dependencies with server, cloud, cybersecurity, application, data, vendor, and civilian teams.
• Maintain service health and delivery performance, manage risks and blockers, drive timely issue resolution, and ensure customer deliverables, status reports, outage communications, and corrective actions are accurate and complete.
• Partner with the customer’s AI lead, stakeholders, cybersecurity personnel, data owners, and technical teams to evaluate and deliver practical AI use cases that improve operational efficiency, service delivery, knowledge management, automation, or decision support.

Team Leadership and Workforce Management

• Provide day-to-day leadership, direction, mentoring, and administrative support for technical staff, including direct and leveraged personnel.
• Support recruiting, interviewing, candidate selection, onboarding, acclimation, role readiness, training, and retention activities in accordance with corporate and program procedures.
• Identify performance concerns early, implement corrective actions, and reinforce a culture of ownership, collaboration, responsiveness, customer focus, and continuous improvement.
• Cook up with customer stakeholders, technical teams, security, data owners, and end users to assess AI readiness, define success measures, support responsible adoption, and transition approved AI capabilities into operational use.

Outage Response, Incident Coordination, and Continuity Support

• Lead and coordinate outage response, network service restoration, continuity of operations (COOP), disaster recovery (DR), and incident documentation activities, ensuring timely communication with the customer, program leadership, vendors, third parties, and technical teams.
• Direct resolution activities, assign response actions, track recovery progress, and keep leadership informed of status, impacts, risks, decisions, and next steps.
• Develop, maintain, review, and exercise outage response procedures, incident response plans, recovery playbooks, escalation paths, and team readiness activities.