Senior Technical Customer Success Manager - Enterprise, East

About Our Client:The organization operates within the data science and machine learning platform space, addressing the challenge of enabling enterprise teams to derive measurable value from complex technical tools. It supports diverse roles including data scientists, ML engineers, IT architects, and security teams managing open-source risk at scale. The organization focuses on bridging the gap between technology deployment and realized business outcomes across large, complex enterprises. About the Opportunity:The SENIOR TECHNICAL CUSTOMER SUCCESS MANAGER - ENTERPRISE, EAST is responsible for managing a portfolio of strategic enterprise accounts, serving as the customer's advocate within the organization. This role ensures customers achieve value from the platform by delivering technical expertise across Python packaging, environment management, and enterprise security and governance. It contributes to strengthening the customer success function by setting high standards for technical and commercial engagement and drives growth through deep customer relationships in an East Coast territory. Responsibilities:Manage a portfolio of enterprise accounts, building relationships across technical and executive stakeholdersGuide customers through onboarding and adoption milestones, resolving technical obstaclesMonitor ongoing product usage and consumption, identifying risks and opportunitiesPrepare data-driven insights for customer interactionsLead technical account health scoring and coordinate mitigation effortsRepresent customer technical needs to Product and Engineering teamsDevelop technical narratives for quarterly business reviews and executive discussionsSupport renewal and expansion with technical evidence and risk assessmentIntegrate AI-enabled approaches to enhance customer success workflowsContribute to playbook development, documentation, and team coachingMentor less experienced team membersCollaborate within a go-to-market pod alongside sales and engineering colleagues Requirements:Minimum 6 years in technical customer-facing roles managing $6M+ enterprise accountsKnowledge of enterprise security and governance including CVE exposure, package management, and SSOExperience with data science, machine learning, or developer tooling platformsAbility to triage technical issues effectivelySkilled in building relationships across technical and executive levelsFamiliarity with competitive and adjacent platforms such as SageMaker, Databricks, and SnowflakeProject management experience Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.