Senior Customer Success Manager - East

About Our Client:Founded in 2018 with co-headquarters in Dublin and Boston, the organization operates an intelligent workflow platform that combines AI, automation, and integration to enhance critical business workflows. Serving a diverse customer base including startups and public companies, the company integrates with any API-enabled service to help customers achieve priority goals efficiently. Its platform is designed to be secure and private, appealing to teams focused on security, IT, engineering, finance, and related areas. About the Opportunity:The SENIOR CUSTOMER SUCCESS MANAGER - EAST is responsible for driving strategic success planning and engagement across a designated set of enterprise accounts. This role focuses on fostering strong customer relationships, supporting adoption and expansion of the automation platform, and aligning solutions with customer goals at multiple organizational levels. The position plays a key part in expanding the platform's reach beyond current teams into additional functions and contributes to shaping future product development through customer feedback. Responsibilities:Align with key stakeholders in enterprise accounts to ensure value delivery throughout the customer journeyCoordinate onboarding with technical resources to meet customer use case timelines and skill developmentMonitor account health through dashboards, metrics, and usage analysisIdentify challenges and recommend automation solutions to improve customer processesFacilitate business reviews to assess performance, align priorities, and identify expansion opportunitiesCollaborate internally to build success and account plans that increase platform adoption and feature usageDetect risks to customer goals and work with teams to develop mitigation strategiesDevelop renewal plans and communicate strategic value to users and executive leadershipTranslate customer technical needs to internal teams and provide product feedback Requirements:Minimum 8 years in technical account management, customer success, or post-sales roles within technology companiesExperience with SaaS solutions targeted at technical teams such as cybersecurity, DevOps, or ITSkilled in uncovering customer problems, identifying opportunities, and communicating technical requirementsAbility to solve complex problems utilizing internal resources and engaging leadership when needed Pay Range and Compensation Package:Target annual earnings (salary plus commission): $150,000 to $170,000 Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.