Senior Technical Business Systems Analyst

Responsibilities

• Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies.
• Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation.
• Functions as a liaison between IT and users and has both business and technical expertise.
• Provides technical advice and guidance to customers, field employees, and managers both orally and in writing on commercial product acceptance policies, programs, and regulations.
• Typically performs all functional duties independently.
• Works on high-visibility, or mission-critical aspects of a given program, and performs all functional duties independently.
• Works independently with minimal supervision or as part of a team.
• Makes time-sensitive deliverables and responds directly to incidents in ServiceNow.
• Led project teams within assigned unit to develop, plan, and manage project tasks.
• Independently analyzes and develops innovative resolutions for complex problems involving availability and/or performance at the component level.
• Works with vendors to resolve problems; implements solutions independently.
• Responsible for problem resolution for advanced technical issues in the environment.
• Conducts data analysis in support of product acceptance programs and initiatives; collects and analyzes data to identify trends and insights and summarizes findings.
• Develops reports and makes recommendations based on results.
• Analyzes package mail entry data to reconcile customer payments; monitors and ensures customer payments are received accurately and timely.
• Develops and presents recommendations to management to improve the monitoring and accuracy of revenue collection.
• Collaborates with stakeholders to reconcile customer accounts and payments and determine if refunds are warranted.
• Proficient in manual and automated testing methodologies and techniques.
• Experience in creating test cases, test plans, and test scripts.
• Knowledge of QA processes and best practices.
• Proficiency with automated testing tools and frameworks to perform automated testing to enhance test coverage and efficiency.
• Experience in using AI-assisted tools for test case creation or execution (a plus).
• Strong analytical and reasoning skills for effective problem-solving.
• Excellent communication skills for clear reporting and collaboration with the team.
• Attention to detail and ability to identify and report bugs effectively.

Qualifications

• A minimum of ten (10) years experience in business analysis, software development, and/or related field.
• Able to perform all functional duties independently.
• Experience training/mentoring less experienced personnel.
• Solid knowledge of and experience in software development and testing, preferably using different methodologies and lifecycles (e.g. Waterfall, Agile, etc).
• Broad experience evaluating software designs against business and technical requirements to ensure correctness.
• Broad experience leading small teams and/or technical projects in the successful completion of assigned goals/objectives.
• Experience writing and reviewing a broad range of technical documentation, especially technical specifications and design documents.