Senior Technical Business Analyst

Location: Atlanta, GA | Hybrid: 2 days/week in office

About the role

We are looking for an experienced Senior Technical Business Analyst to bolster our evolving technical capability within the US business. You will work on a range of product changes between Hiscox’s own and third-party applications. These product changes support our strategic priorities to digitize complex processes, enable improved process efficiency, and enhance the service we provide our brokers and direct customers.

Responsibilities

• Convert business requirements into functional and non-functional technical requirements & solutions that realize the business objectives.
• Produce high-quality analyst artifacts, including user stories, functional and non-functional specifications, and interactive prototypes.
• Conduct solution design walkthroughs and product functionality demonstrations to garner and document feedback.
• Validate solutions by performing user acceptance testing and supporting test activities including analysis, triage, and review of defects.
• Build strong, productive relationships with business sponsors & SMEs, IT & third-party stakeholders at all levels.
• Implement continual improvements within your sphere of influence to ensure efficient and effective technical changes.
• Collaborate with Product Owners to prioritize, refine, and maintain the product backlog, ensuring it reflects the evolving needs of the business.
• Develop and execute test cases—both functional and non-functional—to ensure the quality and reliability of delivered software.
• Analyze and document defects, working with the development team to resolve them efficiently.
• Support the Agile team in facilitating Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Participate in technical design discussions, providing input and recommendations to ensure solutions meet business requirements and technical constraints.
• Understand the end-to-end Delivery & Release lifecycle and adapt to differing ways of working across applications.

Requirements

• 6+ years’ experience in enterprise application technical analysis.
• Proven experience eliciting, documenting, and delivering high-quality systems analysis artifacts to clearly articulate how technology should work.
• Experience creating clear, concise, and testable user stories that effectively communicate stakeholder needs to the development team.
• Experience developing and executing test cases—functional and non-functional.
• Ability to analyze and document defects, working with the development team to resolve them efficiently.
• Excellent communication (written and verbal), interpersonal, and collaboration skills.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Ability to combine influencing, persuasion, and consultancy skills to encourage stakeholders to positively respond to questions, inquiries, and requests to meet deadlines.
• Highly results-driven, with the energy and determination to succeed in a fast-paced environment where the speed of response is critical to success.
• Confidence to organize and facilitate collaborative sessions, dig deeper into work when needed, and actively seek feedback.
• Experience working with third-party software and/or technology providers and a level of commercial awareness.
• Knowledge of database and system design.
• Experience writing and executing SQL queries.
• Experience with JSON and XML.

Nice to haves

• Experience using API methodologies (REST and SOAP).
• Experience working in an Agile environment and with OKRs.
• Use of online collaboration tools, Atlassian suite (JIRA/Confluence), and advanced Excel skills.
• Experience working with Business Process Modelling Notation Tools (BPMN).
• Experience with BDD and Gherkin.
• Understanding of lean principles / Six Sigma.
• Knowledge of Robotics Process Automation.
• Digital product development for commercial and personal lines insurance.
• Experience working as part of a globally distributed team.

Benefits

• 401(k) with competitive company matching.
• Comprehensive health insurance, vision, dental, and FSA plans (medical, limited purpose, and dependent care).
• Company-paid group term life, short-term disability, and long-term disability coverage.
• 24 paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 additional PTO days.
• Paid parental leave.
• 4-week paid sabbatical after every 5 years of service.
• Financial Adoption Assistance and Medical Travel Reimbursement Programs.
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program.
• Company-paid subscription to Headspace to support employees’ mental health and wellbeing.
• Dynamic, creative, and values-driven culture.
• Modern and open office spaces, complimentary drinks.
• Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via the Hiscox USA Foundation.

Pay

Salary Range: $100,000–$130,000. The actual salary will be determined by factors including the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment.

About Hiscox

As an international specialist insurer, we focus on key areas of expertise and strength—all underpinned by a culture that encourages us to challenge convention and always look for a better way. We insure the unique and the interesting and seek the same in talented people. Hiscox is full of smart, reliable individuals who look out for customers and each other. We believe in doing the right thing, making good, and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo, and look for solutions.

Hiscox USA was established in 2006 to focus primarily on the needs of small and middle-market commercial clients, via both broker and direct distribution channels. Today, Hiscox USA has about 500 employees operating out of 6 major cities: New York, Atlanta, Dallas, Chicago, Los Angeles, and Scottsdale. We offer a broad portfolio of commercial products, including technology, cyber & data risk, professional liability, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.