Senior Technical Business Analyst

Location: Falls Church, VA (on‑site in office, with partial telework flexibility) – Full‑Time | Permanent – Salary Range: $70,000.00 – $115,000.00

About the role

BizFlow is hiring experienced Technical Business Analysts to help drive a large‑scale enterprise modernization program. This position is one of several analyst roles added to the program team, working alongside program management, project management, and engineering hires. The role requires a strong facilitator who can hold the big picture and process detail simultaneously, own the requirements‑to‑acceptance thread on complex software implementations, and lead customers to clear decisions. Hands‑on software implementation experience—from requirements through UAT and go‑live—is required; this is not an entry‑level role.

Responsibilities

• Own the connective tissue between the customer and the delivery team: elicit and document high‑quality requirements, guide stakeholder decisions, translate business needs into buildable specifications, and lead User Acceptance Testing (UAT) through sign‑off.
• Facilitate implementation as the primary analyst on customer implementations, keeping the solution traceable from business goal to delivered feature.
• Partner with engineers and QA to clarify requirements, triage defects, and support testing as the build progresses.
• Feed clean, well‑scoped requirements and acceptance results into the project manager’s schedule and the program manager’s governance, surfacing risks and dependencies early.
• Lead interviews, workshops, and elicitation sessions with business and technical stakeholders.
• Write user stories, use cases, and functional specifications with well‑formed acceptance criteria.
• Build As‑Is and To‑Be process flows and translate them into specifications the engineering team can act on without guesswork.
• Refine and prioritize the backlog and maintain traceability from business goals to delivered features.
• Guide customer stakeholders across business, operations, product, and QA toward clear, timely decisions; translate ambiguity into structured options and drive alignment through influence.
• Balance scope, value, risk, and constraints through negotiation, building trust as the customer’s go‑to voice on the solution.
• Own acceptance testing end‑to‑end: define test scenarios from requirements, prepare and guide customer testers, validate outcomes against acceptance criteria, and drive the resolution and re‑test cycle through formal sign‑off.

Essential Qualifications

• Bachelor’s degree in a related field or equivalent practical experience.
• 8+ years hands‑on software implementation experience, from requirements through UAT and go‑live.
• Excellent communication and facilitation skills with a proven ability to lead a room and move stakeholders to decisions.
• Ability to quickly grasp the big picture while deep‑diving into process detail.
• Requirements elicitation and documentation: leading interviews and workshops, writing user stories and use cases, defining acceptance criteria.
• Direct experience working with development and QA teams to clarify requirements, triage defects, and support testing and UAT.
• Process modeling: creating As‑Is / To‑Be process flows and translating them into functional specifications.
• Backlog management: refining and prioritizing items and maintaining traceability from business goals to delivered features.
• Cross‑functional stakeholder communication across business, product, QA, and operations.
• Analytical and problem‑solving strength: gap analysis, impact assessment, and solution evaluation.
• Clear translation of business needs into technical requirements and technical constraints back into business terms.
• Acceptance testing support: defining test scenarios and validating outcomes against requirements.
• Data fundamentals, including using Excel for data validation and requirement clarification.
• Foundational business analysis training (e.g., coursework in requirements analysis, process modeling, or Agile BA fundamentals).
• Working understanding of the SDLC (phases, deliverables, roles) and Agile fundamentals (Scrum ceremonies and artifacts, epics and user stories, acceptance criteria).
• US Citizen or Permanent Resident.

Preferred Qualifications

• Professional certifications: CBAP or CCBA (IIBA), PMI‑PBA, an Agile BA certification, or a Scrum certification (CSM / PSPO).
• Technical fluency: conceptual understanding of APIs, data models, and integration.
• Automation or low‑code experience with tools such as BizFlow AppDev, ServiceNow workflows, or other BPM suites.
• Proficiency with documentation and collaboration tools such as Confluence, SharePoint, Jira, and diagramming tools like Visio.
• Prototyping and wireframing with tools such as BizFlow AppDev, Pencil, or Balsamiq for UI/UX collaboration.
• Advanced facilitation: design‑thinking workshops, story mapping, and impact mapping.
• Intermediate data skills, including familiarity with SQL and data mapping.
• Change management experience: stakeholder adoption strategies, training plans, and communications.
• Delivery in regulated or compliance‑heavy environments, including accessibility standards such as Section 508.
• Domain experience in HR, healthcare, public sector, or other complex operating environments.
• Financial acumen: cost/benefit analysis, value scoring, and OKRs.

Why join us

BizFlow is a low‑code / no‑code software company with over two decades of delivering process automation and workflow solutions to government and commercial clients. Our platform, BizFlow M, enables organizations to build, enhance, and automate business processes without heavy coding. This role sits at the center of a significant modernization program, giving you ownership of the customer relationship on the requirements and acceptance side, visibility across the full delivery lifecycle, and real scope on a small, senior team where analysts carry weight. If you thrive close to the customer and the build and want the requirements‑to‑acceptance thread to be genuinely yours, this is the place to do it.