Senior Technical Applications Specialist (Northeast Region)

About the role

This senior, customer-facing bioinformatics role combines hands-on troubleshooting with technical expertise in bioinformatics workflows for long-read genomic data. You will handle blocking issues for the broader Technical Applications and Field Bioinformatics teams. You will also manage bioinformatics support and onboarding for strategic accounts and help standardize bioinformatics support for customers within AMR. This role is about speed, transparency, and orchestration rather than deep custom analysis on every case.

Responsibilities

• Serve as the first point of contact for bioinformatics support for key accounts, prioritizing questions across data QC, base-calling, alignment, workflow use, and basic interpretation.
• Provide rapid, practical solutions using validated workflows and SOPs, while identifying issues that require escalation.
• Lead bioinformatics onboarding for strategic customers, service providers, and channel partners, including application-specific workflow training, tool selection, and guidance through the data generation-to-analysis pipeline.
• Act as the bridge between customers, field teams, product support, and R&D by structuring escalation details, translating problems into actionable tickets, and communicating resolution clearly.
• Support field teams with first-line troubleshooting for strategic accounts, including workflow failures, unexpected sequencing outputs, tool misconfigurations, and customer site visits when needed.
• Identify recurring issues and trends to improve documentation, knowledge base content, training materials, workflows, and product feedback.
• Standardize bioinformatics support across AMR and global teams, enabling consistent guidance, stronger customer self-service, and faster issue resolution.
• Mentor and onboard junior team members and provide bioinformatics guidance to the broader Technical Services organization.

Requirements

Located in the Northeast Region (NY, NJ, CT, MA)

• A Ph.D., or equivalent experience, in a relevant field such as Bioinformatics, Microbiology, Genomics, Molecular Biology, or a related life science discipline.
• Demonstrated experience with Oxford Nanopore or other NGS bioinformatics workflows (preferably long-read sequencing), including basecalling, alignment, and variant or marker calling.
• Proficiency with data analysis and visualization using both GUI tools and the command line; comfort working in Linux/Unix/Windows environments and with common bioinformatics tools.
• Prior experience using cloud-based compute (AWS, GCP, Azure) is a plus.
• Prior experience in a customer-facing, technical support, or field applications role within life sciences, ideally including escalation management or case ownership.
• Proven experience translating complex technical issues into clear, actionable guidance for both customers and internal teams.
• Experience creating documentation, SOPs, or training materials that scale support.
• Proven experience mentoring, onboarding, or providing technical guidance to junior colleagues.
• Demonstrated ability to diagnose root causes across sequencing, basecalling, and pipeline issues while managing multiple concurrent cases.
• Written and verbal communication skills sufficient to translate technical findings for both scientists and non-technical stakeholders, and to produce clear escalation tickets and customer-facing documentation.
• Ability to work independently while contributing to a broader, globally distributed technical services team.
• Willingness to travel within territory (~10–20%), with some national/international travel as needed.

Qualifications

The salary for this role is between $97,479 and $121,849 USD. The salary offered will reflect the skills and experience of the candidate. Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance. Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.

Skills

None specified in the job description.

Benefits

Healthcare benefits, participation in the company 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and commuter benefits.

Pay

$97,479 - $121,849 USD

Schedule

Remote role based in the region with occasional travel (10-20%)