Senior Technical Application Specialist | Vision Next Gen

Technical Challenges

As a Senior Technical Application Specialist, you will identify and troubleshoot technical issues related to Vision ERP software, providing ongoing technical support to our customers in the automotive parts field.

Responsibilities

• Acquire and maintain current knowledge of Vision ERP software.
• Provide software and hardware support for existing customers.
• Diagnose technical and/or system problems via phone, email, or chat; troubleshoot, repair, and test solutions; fully document and escalate if necessary.
• Follow procedures to troubleshoot client-server software application issues involving Microsoft SQL, Microsoft Server, and network printers.
• Stay up-to-date with software updates and changes to provide timely and accurate solutions to customers.
• Contribute to and use the department's knowledge base articles and FAQs.

Requirements

• At least 4 years of experience in service support.
• Good knowledge of Microsoft Server and Unidata or other PICK Databases.
• Database management and architecture experience.
• Knowledge of ERP systems is an asset.
• Experience with documenting procedures.
• Good problem-solving skills.
• Ability to work well with a team in a fast-paced, constantly changing environment.
• Outstanding customer service skills and dedication to the customer service experience.
• Dependability to be at work during assigned shifts and to complete work as expected.
• Familiarity with Windows server and desktop environments.
• Ability to multitask and meet specific goals set by supervisors and management.

Qualifications

• Knowledge of Microsoft SQL, Excel, Word, ERP applications, or analytical tools.
• Good knowledge of networking (TCP/IP, UDP).
• Knowledge of financial, manufacturing, retail, or distribution business processes.
• Database administration, installation, and configuration experience.
• Willingness to travel for business as required.
• Ability to work all available shifts, including nights, weekends, and holidays.

Skills

• Knowledge of ERP systems.
• Problem-solving skills.
• Customer service skills.
• Documenting procedures.
• Networking (TCP/IP, UDP).
• Financial, manufacturing, retail, or distribution business processes.
• Database administration, installation, and configuration experience.

Benefits

• Comprehensive health and wellness benefits.
• Internal mobility opportunities.
• Career development resources.
• Education support programs.
• Inclusive workplace culture.
• Policies for work-life balance.
• Global mobility support.

Pay

Competitive pay based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the customer base.

About Epicor

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.