Senior Technical Application Specialist | Vision Next Gen

Technical Challenges

As a Senior Technical Application Specialist, you will identify and troubleshoot technical issues related to Vision ERP software, providing ongoing technical support to our customers in the automotive parts field.

Responsibilities

• Acquire and maintain current knowledge of Vision ERP software.
• Provide software and hardware support for existing customers.
• Diagnose technical and/or system problems via phone, email, or chat; troubleshoot, repair, and test solutions; fully document and escalate if necessary.
• Follow procedures to troubleshoot client-server software application issues involving Microsoft SQL, Microsoft Server, and network printers.
• Stay up-to-date with software updates and changes to provide timely and accurate solutions to customers.
• Contribute to and use the department's knowledge base articles and FAQs.

Requirements

• At least 4 years of experience in service support.
• Good knowledge of Microsoft Server and Unidata or other PICK Databases.
• Database management and architecture experience.
• Knowledge of ERP systems is an asset.
• Experience with documenting procedures.
• Good problem-solving skills.
• Ability to work well with a team in a fast-paced, constantly changing environment.
• Outstanding customer service skills and dedication to the customer service experience.
• Dependability to be at work during assigned shifts and to complete work as expected.
• Familiarity with Windows server and desktop environments.
• Ability to multitask and meet specific goals set by supervisors and management.

Qualifications

• Knowledge of Microsoft SQL, Excel, Word, ERP applications, or analytical tools.
• Good knowledge of networking (TCP/IP, UDP).
• Knowledge of financial, manufacturing, retail, or distribution business processes.
• Database administration, installation, and configuration experience.
• Willingness to travel for business as required.
• Ability to work all available shifts, including nights, weekends, and holidays.

Skills

• Knowledge of ERP systems.
• Problem-solving skills.
• Customer service skills.
• Documenting procedures.
• Networking (TCP/IP, UDP).
• Financial, manufacturing, retail, or distribution business processes.
• Database administration, installation, and configuration experience.
• Microsoft SQL, Excel, Word, ERP applications, or analytical tools.

Benefits

• Comprehensive health and wellness benefits.
• Opportunities for mentorship, continuing education, and focused career goal setting.
• Free LinkedIn Learning licenses for everyone.
• Mentoring Program to boost personal development.
• Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Comprehensive support for international relocations and permanent residency processes.

Pay

Competitive Pay & Benefits

Schedule

Work all available shifts, including nights, weekends, and holidays.

About Epicor

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.