Senior Technical Account Manager

About the role

We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services.

This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of no more than eight concurrent accounts.

You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts lands successfully and compounds in value over time.

This is an in-person hybrid role: 3 days per week in-office at our San Francisco, New York, or Austin office.

What You Will Do

• Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts.
• Lead post-incident pattern ownership and technical triage.
• Drive proactive technical strategy, cost optimization, and architectural guidance.
• Scope and orchestrate Vercel’s broader engagement on your accounts.
• Operate as the customer's voice inside Vercel.
• Carry primary accountability for renewal of the TAM engagement on each of your accounts.

About You

• 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting.
• Deep production experience with Next.js and the Vercel platform.
• Demonstrated track record of getting things done across organizations without formal authority.
• Strong written communication, particularly for executive and incident contexts.
• Comfortable as a peer to senior technical leadership.
• Willing to travel approximately 4-8 times per year to customer offices for QBRs, the annual roadmap workshop, and incident retrospectives.
• Comfortable taking over a customer relationship from a colleague.

Bonus

• If You:
• Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.).
• Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks.
• Have led FinOps or cloud cost-optimization engagements at scale.
• Have run an annual technical roadmap workshop or “Well-Architected Review”-style engagement with an enterprise customer.
• Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated.
• Have direct experience as a Solutions Architect or Customer Success role at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership.