Senior Tech Squad Support Technician
The Media Support Services Team at Virginia Commonwealth University (VCU) Technology Services is seeking a Senior Tech Squad Support Technician to provide frontline support for classroom AV and PC instructional technology, deliver technical advice, and conduct end‑user training across VCU’s Academic and Medical campuses.
Responsibilities
- Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed.
- Confirm system functionality after maintenance.
- Offer technical advice to end users.
- Deliver end‑user training.
- Coordinate efforts between departments.
- Manage multiple projects simultaneously, solving problems and completing tasks on time.
- Pick up equipment weighing up to 25 lb as needed.
- Perform additional duties as assigned.
Minimum Qualifications
- Engage regularly with end users to provide training and support.
- Self‑motivated and able to work independently without supervision.
- Detail‑oriented and organized.
- Working knowledge of common software applications for word processing and spreadsheets.
- Strong interpersonal skills and ability to work with people.
- Clear oral and written communication abilities.
- Demonstrated ability to foster an environment of respect, professionalism, and civility with a diverse university community.
Preferred Qualifications
- Experience installing and troubleshooting professional AV systems.
- Ability to identify and troubleshoot functionality and signal‑path issues in multimedia AV systems.
Pay
Hourly rate: $17.50. Position is non‑exempt under the FLSA.
Schedule
Fully onsite position; no flexible work arrangement.
Benefits
All full‑time university staff are eligible for VCU’s comprehensive benefits package, which includes health benefits, paid annual and holiday leave, tuition assistance, retirement planning and savings options, tax‑deferred annuity and cash‑match programs, employee discounts, well‑being resources, and extensive opportunities for career development and advancement.
Contact Information
Mary Teller – mkteller@vcu.edu