Senior Teams Voice Engineer

Our client, a leading convenience retail company, is seeking a Senior Teams Voice Engineer to support, maintain, and optimize their Microsoft Teams Voice environment, including enterprise voice infrastructure, Direct Routing, and unified communications solutions.

Responsibilities

• Provide Tier 2 and Tier 3 support for Microsoft Teams Phone, Direct Routing, and unified communications services
• Design, configure, and maintain Teams Voice solutions, including dial plans, voice policies, auto attendants, and call queues
• Troubleshoot and resolve issues related to SIP signaling, call quality, carrier connectivity, and enterprise voice infrastructure
• Support and maintain Cisco CUCM, Microsoft Teams Voice, SIP trunking, and related telephony platforms
• Collaborate with telecommunications carriers, Microsoft, and third-party vendors to ensure voice service availability and performance
• Lead and support migrations from legacy telephony systems to Microsoft Teams Phone solutions
• Monitor system health, perform maintenance activities, document technical procedures, and implement platform enhancements

Requirements

• 5+ years of experience supporting enterprise voice or unified communications environments
• Strong expertise with Microsoft Teams Phone, Direct Routing, and Teams Voice administration
• Hands-on experience with Cisco CUCM and enterprise telephony platforms
• Strong understanding of VoIP technologies and protocols including SIP, RTP, H.323, and MGCP
• Experience troubleshooting call quality, network connectivity, and voice infrastructure issues
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users
• Strong analytical, troubleshooting, and problem-solving skills in a fast-paced enterprise environment

Preferred Qualifications

• Experience with Cisco Finesse or contact center integrations
• Experience supporting enterprise video conferencing and collaboration platforms
• Knowledge of Operator Connect and Microsoft Teams Voice migrations
• Experience working with telecommunications carriers and third-party voice providers
• Familiarity with ITSM platforms and incident management processes
• Experience creating technical documentation and knowledge base articles
• Background supporting convenience retail, fuel operations, or supply chain organizations

Skills

• Strong analytical and critical thinking skills
• Excellent customer service and communication abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Collaborative team player with strong cross-functional partnership skills
• Self-motivated with strong organizational and time management skills

Work Environment

• Location: Irving, TX
• Work Arrangement: Fully Onsite
• Contract Type: Contract

Pay

The approximate pay range for this position is between $40.00 and $48.00 per hour.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401(k) offered