Senior Team Lead, Import
About the role
DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. The Air Import Senior Team Lead is responsible for overseeing the air & ocean import operations and leading a team of import specialists. The role involves ensuring that all import shipments are processed accurately and efficiently, and that customer service is maintained at a high level. The Air Import Senior Team Lead is also responsible for building strong relationships with customers and other stakeholders.
Responsibilities
- Oversee the air & ocean import operations, ensuring that all shipments are processed accurately and efficiently.
- Lead a team of import specialists, providing coaching and mentoring as needed.
- Build strong relationships with customers and other stakeholders.
- Ensure that customer service is maintained at a high level.
- Monitor performance metrics and implement improvements as needed.
- Manage import compliance, ensuring that all regulations and requirements are met.
- Resolve issues and conflicts that arise during the import process.
- Collaborate with other teams and departments as needed to ensure smooth operations.