Senior Talent Operations Program Manager

About the role

The Senior Talent Operations Program Manager will own the operational foundation behind the recruiting function, ensuring that systems, workflows, reporting, and processes are scalable, efficient, and aligned with business goals.

Responsibilities

• Owning the operational foundation behind the recruiting function, ensuring that systems, workflows, reporting, and processes are scalable, efficient, and aligned with business goals.
• Design, standardize, and continuously improve end-to-end recruiting workflows, including intake, sourcing, interview processes, offers, and hiring closeout.
• Establish operating rhythms, service-level expectations, and clear ownership models to improve recruiter, hiring manager, and candidate experiences.
• Serve as the subject matter expert and primary administrator for recruiting technology platforms, including ATS, CRM, interview intelligence, scheduling, and candidate experience tools.
• Manage system configurations, permissions, integrations, troubleshooting, and vendor relationships in partnership with internal technology teams.
• Identify opportunities to implement automation and AI-enabled workflows to reduce manual processes and improve recruiting scalability.
• Own recruiting data quality, governance, and reporting standards across systems and downstream integrations.
• Develop recruiting playbooks, documentation, templates, and training materials to improve consistency and adoption across teams.
• Lead onboarding and enablement programs for recruiters and hiring managers on tools, processes, and best practices.
• Partner with Talent Acquisition leadership, Finance, People Systems, IT, and Legal teams on strategic initiatives, integrations, compliance, and operational improvements.
• Drive continuous improvement projects and manage operational roadmaps with measurable business outcomes.

Requirements

• Extensive experience in talent operations, recruiting systems, and process optimization within a fast-paced, global, or high-growth environment.
• Hands-on experience administering an Applicant Tracking System (ATS), with Greenhouse experience strongly preferred.
• Experience managing recruiting technology platforms such as CRM, interview intelligence, scheduling, or candidate experience tools.
• Strong understanding of system configurations, integrations, permissions, and vendor management.
• Strong data analysis skills with the ability to interpret recruiting metrics, identify trends, and provide actionable recommendations.
• Advanced spreadsheet skills and experience using reporting or business intelligence tools.
• Proven program and project management experience, including managing cross-functional initiatives and operational roadmaps.
• Demonstrated success improving recruiting processes, implementing new tools, and increasing operational efficiency.
• Experience leveraging automation and AI-enabled solutions to streamline workflows.
• Excellent communication and stakeholder management skills, with the ability to influence teams and present insights to leadership.
• Strong systems-thinking mindset with a service-oriented approach and the ability to prioritize competing initiatives.

Benefits

The organization provides a competitive compensation package and benefits designed to support employees’ professional growth, well-being, and long-term success. Base compensation range of $153,000 - $192,000 USD, depending on experience, expertise, and location. Performance-based bonus opportunities. Equity compensation opportunities. Comprehensive benefits program supporting health, wellness, and financial security. Opportunities to work on impactful talent operations initiatives within a technology-driven environment. Collaborative culture focused on innovation, continuous improvement, and professional development. Opportunity to influence recruiting strategy, systems, and processes across a global organization.