Senior Talent Consultant

Key responsibilities

• Ensure successful delivery of the ongoing program requirements including, but not limited to:
• Day-to-Day Operations – work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels.
• Supplier/Vendor Operations – actively manage the reporting and KPIs to ensure supplier performance for appropriate job category coverage, response timing and candidate quality, ongoing supplier rationalization and optimization.
• Billing, Reporting & Analytics – ensure accurate and timely billing, reporting and ongoing analysis (includes both scheduled and ad hoc requests); prepare weekly and monthly status reports on program activity and issues.
• Project Management – overall responsibility for management and implementation of program/project modifications and enhancements.
• Continuous Improvement – use experience, data, and analytics to drive improvements in program process, utilization, and satisfaction.
• Escalation Management – proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels.
• VMS Management – build a strong relationship with the VMS Supplier to ensure system performance to meet customer expectations
• Experienced with Business Intelligence Tools – Power BI preferred.

Client Management

• Client Relationship & Satisfaction Management – develop and maintain business relationships with key client stakeholders and hiring managers.
• General Thought Leadership – be viewed as the subject matter expert to the client; provide ongoing training and education for HR, Procurement & Client Hiring Managers.
• Communication – delivery of relevant corporate, client and team communications.
• Issue Resolution – ongoing management and resolution of any program/team/people issues.

Workplace Health, Safety, and Environmental Compliance

• Seek to prevent injury to any employee, customer, worker, or contractor.
• Actively participate and complete compliance training as required.
• Consider the safety implications of decisions.

Job requirements

• Knowledge of:
• Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), Human Resources (HR)
• Experience leading teams to meet service level agreements and key performance indicators relevant for MSP business performance
• Strong experience, and detail orientation, in report development, management, and QA
• Experience in identifying and leading initiatives for process improvement
• Project Management experience
• Effective communication, presentation, time management, organization, and planning techniques
• MS Excel and MS PowerPoint
• Experienced with Business Intelligence tools and driving decisions using analytics

• Demonstrate a track record of growing and maturing client relationships
• Demonstrate fiscal responsibility for account management
• Manage by influence
• Demonstrate excellent communication
• Problem solve and present conceptual information to all levels of internal and external management
• Initiate, recommend, or provide solutions through designated channels
• Build and execute project plans
• Manage data collection and reports for regular and ad hoc reporting needs