Senior Systems Technician

Summary

We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Responsibilities

• Service & Install Commercial Systems: Complete installation and/or servicing of various types of security systems, including wired and wireless systems, with minimal supervision.
• Troubleshoot more complex systems and network issues and work with basic integration.
• Run and fish wires in a concealed manner.
• Set up and communicate system functionality to customer and answer questions.
• Keep job site clean & organized so work can be performed in the safest manner possible.
• Employ basic logic skills to move an issue to resolution.
• Train & Mentor Technicians: Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
• Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems.

Requirements

• Education & Experience: High School Diploma or equivalent. 3 – 5 years of field experience or equivalent technical education or certification. Minimum of 2 years of life safety and home automation equipment experience - preferred.
• Certification/License: Valid driver’s license with an acceptable driving history. ESA Certified Alarm Technician Level 2 or equivalent - preferred. NICET Fire or Video Level 1 - preferred.
• Communication: Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical: Must be able to understand the technical functionality of various systems learned online and/or via hands-on instruction. Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

Qualifications

• High School Diploma or equivalent.
• 3 – 5 years of field experience or equivalent technical education or certification.
• Minimum of 2 years of life safety and home automation equipment experience - preferred.
• Valid driver’s license with an acceptable driving history.
• ESA Certified Alarm Technician Level 2 or equivalent - preferred.
• NICET Fire or Video Level 1 - preferred.

Skills

• Effective communication.
• Basic troubleshooting.
• Understanding of various security systems.
• Proficient understanding of hardware and panel writing.

Benefits

• Competitive compensation with incentive eligibility.
• Medical, dental and vision coverage.
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products.
• 401k retirement savings plan.
• Flexible Spending Account.
• Paid time off.
• Tuition reimbursement.
• Employee Assistance Program (EAP).

Pay

Competitive compensation with incentive eligibility.

Schedule

Not specified.