Senior Systems Technician

About the role

As a Senior Systems Technician, you will be responsible for the installation and/or servicing of complex residential and commercial solutions including wired and wireless systems. Responsibilities also include a basic understanding of access control and video surveillance systems, ability to troubleshoot more complex systems including network issues, and work with basic integration. A more effective communicator, they also serve as a mentor to junior technicians and shares learned technical information to improve individual and branch capabilities.

Responsibilities

• Install Commercial Systems:
  • Complete installation of various types of security systems, including wired and wireless systems, with minimal supervision.
  • Troubleshoot more complex systems and network issues, and work with basic integration.
  • Run and fish wires in a concealed manner.
  • Set up and communicate system functionality to customer and answer questions.
  • Keep job site clean & organized so work can be performed in the safest manner possible.
  • Employ basic logic skills to move an issue to resolution.
• Train & Mentor Technicians:
  • Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
  • Train and mentor entry-level and level 1 technicians on package and/or less complex systems.

Qualifications

• Education & Experience:
  • High School Diploma or equivalent.
  • 3 – 5 years of field experience or equivalent technical education or certification.
  • 5 years - preferred.
  • Minimum of 2 years of life safety and home automation equipment experience - preferred.
• Certification/License:
  • Valid driver’s license with an acceptable driving history.
  • ESA Certified Alarm Technician Level 2 or equivalent - preferred.
  • NICET Fire or Video Level 1 - preferred.
• Communication: Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical: Must be able to understand technical functionality of various systems learned online and/or via hands-on instruction. Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

Benefits

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)