Senior Systems & Network Administrator

About the role

We are seeking an experienced Senior Systems and Network Administrator to join our team. This role supports and maintains our Azure, Meraki, VMware, and SonicWall environments, and provides advanced technical support, infrastructure improvements, and ensures the reliability and security of our operational technology.

Responsibilities

• Provide technical support to Desktop PCs, Laptops, Tablets, Smartphones, Desk telephony, AV equipment, Comms room devices/activities, network cabling, software installation, troubleshooting and any other related technology
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
• Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs
• Accurately test, identify, prepare, repair, resolve, and document end user technical issues relating to Desktop support. Devices include, but are not limited to desktop PC, micro PC, thin client, laptop, tablet, smartphone, desk equipment, cabling, printers and MFDs
• Customer ticketing is worked upon ensuring the timely delivery of service, along with users facing updates
• Provide on-site cover as part of a shift arrangement and support remote offices when required
• Troubleshoot and resolve software issues

Requirements

• Capable of installing, removing, maintaining, monitoring of IT technologies
• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, drivers, or client application challenges
• Capable of documenting end to end workflows to ensure easy resolution of future incidents or tickets
• Capable of developing and deploying required OS images and builds (as well as, future images/builds on compatible all hardware (Example: Win 11, Win10, Win7, etc.))
• 24x7 availability, to be provided for the duration of a major Incident
• Capable of offering remote and on-site technical services (proactive and reactive) to the Customer and its associates
• IT Software/Hardware Asset Management
• Excellent skills in user IT infrastructure – desktops, laptops, printers, handhelds, smartphone and A/V equipment, VoIP
• Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, and other well-known applications
• Administration experience of Azure, Intune, MS Active Directory users & groups, global policies and management concepts
• Ability to interact with customers to ensure that the service is polite, efficient and responsive service is provided
• A self-starter with ability to work on their own initiative. Can bring solutions to the team with little direction
• To work through issues analytically to a successful conclusion

Qualifications

• Bachelor’s degree in information technology or computer science
• 6+ years of professional experience in systems or network administration
• 6+ years hands-on experience with:
• Microsoft Azure / Azure AD / Microsoft 365
• Cisco Meraki switches and security appliances
• Manage virtualized infrastructure using VMware, vCenter, Hyper-V
• Configure and maintain Meraki switches, routers, fiber converters, firewalls, SonicWall network security appliances and VPNS
• Strong working knowledge of Windows Server, Windows SQL Server, Linux Server, Windows Active Directory, DNS, DHCP
• Design, implement, and support LAN, WAN, VLAN, VPN, wireless, and internet connectivity
• Deep experience troubleshooting servers, network and cloud-integrated systems
• Expert with Ubiquiti device configuration and deployment
• Ability to program in .Net, PHP and SQL
• Working understanding of Terminal Server configuration and application deployment
• Manage endpoint protection, EDR/XDR platforms, vulnerability management, and security monitoring tools. Plus the ability to investigate possible security threats and implement solutions