Senior Systems Maintenance Specialist

About the role

We are seeking a proactive, adaptable Systems Engineer / Systems Administrator to own the implementation, maintenance, and day-to-day operations of vital IT infrastructure. In this role, you will be the backbone of system reliability—managing everything from client/server setups, storage, and network devices to cross-platform operating systems. You will handle both Tier 1 and Tier 2 troubleshooting, configure UNIX and Windows environments, and proactively enhance infrastructure components to keep system availability, performance, and integrity at peak levels.

Responsibilities

• Implement, maintain, and operate IT infrastructure including servers, storage, network devices, and client platforms.
• Manage client/server setups, storage, and network devices across cross‑platform operating systems.
• Perform Tier 1 and Tier 2 troubleshooting for help desk and escalation‑level technical issues.
• Configure, troubleshoot, and administer UNIX and Windows operating systems.
• Proactively enhance infrastructure components to maintain peak system availability, performance, and integrity.
• Communicate system status, outages, and issue resolutions to agency management and internal stakeholders.

Requirements

• Active security clearance at the TS/SCI polygraph level is required.
• Proven experience managing, maintaining, and supporting IT system infrastructure (servers, storage, network devices, client platforms).
• Demonstrated expertise configuring, troubleshooting, and administering both UNIX and Windows operating systems.
• Strong track record in problem identification, diagnosis, and resolution for help desk and escalation‑level technical issues.
• Hands‑on experience configuring network components, diagnosing hardware problems, and managing dispatch/resolution workflows.
• Ability to effectively communicate system status, outages, and issue resolutions to agency management and internal stakeholders.

Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering, or a related technical discipline, paired with relevant full‑lifecycle software development experience (or equivalent combination of education and hands‑on professional experience) PLUS 15+ years experience as a SWE in programs and contracts of similar scope, type, and complexity OR High School Diploma / GED, PLUS 20+ years of specialized technical experience in lieu of a degree.

Skills

• Infrastructure Automation: Experience scripting routine administrative tasks using PowerShell, Bash, or Python.
• System Monitoring Tools: Familiarity with enterprise monitoring, alerting, and log management solutions.
• Virtualization & Storage: Experience configuring virtualized environments (e.g., VMware, Hyper‑V) and Enterprise Storage Area Networks (SAN/NAS).

Benefits

• Health care (medical, dental, vision) 100% covered by the company.
• 10% 401k matching with full vesting day 1.
• Professional Development: $5,000 per year for fees, tuition, or time off.
• Student loan repayment program.
• 8 hours of volunteering annually.
• Nyla FLEX program offering flexible pay, leave, and schedule options.

Pay

The annual base salary range for this role is $171,000‑$203,000 (USD). Actual compensation may vary based on geographic location, work experience, education, and skill level.

Schedule