Senior Systems Integrator

About the Role

Deliver exceptional service, demonstrating patience, empathy, and confidence while working with diverse businesses, technologies, and individuals.
Submit detailed time sheets daily.
Complete all project work assigned:
Follow established standards
Adhere to the deliverables/objectives as defined in the Statement of Work
Monitor time against forecasted schedule to ensure adherence to the project budget
Communicate any changes (technical, time impacts, etc.) to the Project Manager as soon as possible

Projects

Projects may include, but not be limited to:

• Server deployment and decommissioning
• Client line of business software deployments, upgrades, & migrations
• Mail migrations using Microsoft Exchange
• Azure cloud migrations
• VCenter deployments
• MFA and M365 security enhancements
• ROAM (Microsoft Teams and VoIP solution)
• Deploy, upgrade, review, and document network infrastructure, including high availability firewalls and stacked switching
• MDM configuration for Apple and Android devices
• Develop, document, and maintain installation and configuration procedures
• Conduct project audits as/when assigned
• Conduct project QA as/when assigned
• Communicate project statuses and planned changes/outages to internal stakeholders and Clients
• Mentor and/or provide oversight/remote support to other technical staff to help with professional growth and development
• Other job duties as assigned

Qualifications

• Associate’s or Bachelor’s degree and/or Diploma in Information Technology, Computer Science, or related field, or equivalent work experience.
• 5+ years of relevant experience which may include Network Administrator, Systems Administrator, System Engineer, or Tier 2-3 (or similar) in a tiered environment.
• Extensive experience providing both onsite and remote support.
• Extensive experience executing small and medium scale IT projects.
• Valid driver’s license and access to a vehicle.
• Passports may be required to enter ports of commerce.

Required Skills

• Excellent troubleshooting and implementation skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, business applications, etc.).
• Calmly resolve high-stress technical issues.
• Adaptable, eager to learn, and excited about growing with the company.
• Self-motivated with a positive attitude.
• Skilled at multitasking in fast-paced environments.
• Maintain a clean and organized workspace.
• Professional appearance and demeanor with clients.
• Effective team player and independent worker.
• Excellent verbal and written communication skills.
• Understanding of Professional Services and the importance of billable utilization (detailed time tracking).
• Exceptional organizational and time management skills.
• Excellent technical writing skills (detailed notes on tickets) including the ability to create network diagrams.
• Strong sense of initiative and ownership over work.
• Exceptional problem solving, planning, and follow-through skills.
• Build and maintain positive relationships with customers and team members.
• Azure considered an asset.

Preferred Skills

• None specified.