Senior Systems Integration Manager

About the role

The Senior Systems Integration Manager plays a critical role in driving customer satisfaction and building long-term relationships. This role combines deep technical expertise with sales acumen to identify customer needs and recommend the right products or solutions.

Responsibilities

• Collaborate closely with engineering and sales teams to develop proposals, deliver product demonstrations, and guide customers through the technical aspects of the sales process.
• Analyze requirements, provide technical guidance, and ensure successful product integration or implementation from initial inquiry through post-sale support.
• Lead technical discovery sessions that surface clinical, operational, workflow, integration, and security requirements before they become obstacles.
• Deliver customer presentations, workflow demonstrations, proof-of-concept activities, and executive business reviews that move deals forward.
• Partner with Customer Support and Technical Services to accelerate customer time-to-value and adoption.
• Translate customer goals, operational requirements, and technical constraints into scalable solution recommendations.
• Design and document repeatable implementation, adoption, and expansion workflows.
• Identify process gaps and workflow friction that would otherwise erode adoption, retention, or expansion and fix them.
• Build the tools, playbooks, and technical assets that make repeatable commercial execution possible.
• Work with Security teams and AI committees to provide the documentation needed to win approval into health systems.
• Manage relationships with third-party solutions engineers, API providers, and integration partners (e.g., Redox), and stand up integrations that customers can actually use.
• Identify recurring customer trends, product gaps, and workflow opportunities across accounts.
• Synthesize customer feedback into clear, actionable recommendations for Product and Engineering.
• Partners with commercial leadership to optimize systems, tools, and workflows across the customer journey.
• Support administration, optimization, and adoption of commercial technologies — CRM, analytics, demo environments, and enablement tools (e.g., HubSpot).
• Build dashboards and reporting that give leadership real visibility into customer health, adoption, and commercial performance.
• Enable internal teams through training, documentation, and process standardization.
• Act as a connector across Commercial, Product, Engineering, Clinical, and Operations.
• Drive alignment on customer priorities, technical readiness, and commercialization strategy.
• Influence how Beacon scales its customer experience without sacrificing technical or clinical rigor.

Requirements

• 4+ years of experience in implementation, solutions engineering, or sales engineering roles in health tech, medtech, or SaaS.
• Bachelor's degree in Biomedical Engineering, Computer Science, or a related technical discipline; equivalent practical experience will be considered.
• Direct experience working with enterprise customers in a technical, operational, or consultative capacity.
• A track record of supporting enterprise-level technical sales and implementations end-to-end.
• Strong background in software integrations, APIs, and data interoperability (HL7/FHIR preferred).
• Familiarity with healthcare IT systems and interoperability standards (EHR/EMR, PACS, LIS) and hospital data environments.
• Working understanding of U.S. healthcare systems, reimbursement models, and regulatory environments (HIPAA, FDA, CMS), and comfort operating in a regulated industry where compliance is non-negotiable.
• Working knowledge of medical terminology and clinical workflows.
• Demonstrated success working cross-functionally with product, engineering, customer-facing, and commercial teams.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot), analytics and reporting tools, demo environments, and Microsoft Office Suite.

Preferred Experience

• Experience in digital health, healthcare SaaS, medical devices, diagnostics, or Software as a Medical Device (SaMD) — particularly sleep medicine, neurology, or physiologic monitoring.
• Experience owning implementations, integrations, or workflow design.
• Experience working with regulated products or FDA submissions.
• Exposure to cloud architectures (AWS/Azure/GCP) or machine learning workflows.

Pay

$135,000 – $155,000

Schedule

Remote in the United States